Shottenkirk Nissan Katy - Service Center

Roger service department Roger is always so helpful and knowledgeable. He always takes the time to answer any and all of my questions. Thanks you so much for the excellent s Roger is always so helpful and knowledgeable. He always takes the time to answer any and all of my questions. Thanks you so much for the excellent service. More

Service Department Scheduling service on my vehicle has been frustrating since the dealership changed from AutoNation. Turns out the online scheduling isn't accurate an Scheduling service on my vehicle has been frustrating since the dealership changed from AutoNation. Turns out the online scheduling isn't accurate and the service technician that was randomly chosen is no longer with the dealership. When I arrived for my "scheduled" appointment and mentioned that I had an appointment with the specified service tech from online, I was looked at like I was crazy. Not a good start. There is also not a good system for taking customers in order of arrival. It has been frustrating the past two times I have been for service. I can say that Roger was good to work with once I was acknowledged. If the online system is not accurate or used TAKE IT DOWN. More

Excellent Customer Service Start to Finish I was really taken care in regards to my Nissan service. I would recommend Katy Nissan to any one looking for a New or Used vehicle. Start to Finish I was really taken care in regards to my Nissan service. I would recommend Katy Nissan to any one looking for a New or Used vehicle. More

Service I have used this dealership to service my car since I purchased it there. This most recent visit was especially quick and easy with a very short wait I have used this dealership to service my car since I purchased it there. This most recent visit was especially quick and easy with a very short wait. The service manager kept me informed on the progress. More

Service Performance I have been taking my car to this dealership for many years. They have always done a good job on maintaining my vehicle and informing me of any issue I have been taking my car to this dealership for many years. They have always done a good job on maintaining my vehicle and informing me of any issues that needs my attention. Excellent service! More

Great service with a great attitude I found the service department had a very positive attitude. This was my first visit to the service department since purchasing my 2019 Murano and was I found the service department had a very positive attitude. This was my first visit to the service department since purchasing my 2019 Murano and was a little apprehensive but found the whole experience extremely positive. More

Service - Throttle Bidy Cleaning The service specialist answered my questions efficiently and accurately. He estimated the maintenance would take 1.5 hours. I actually was in my car The service specialist answered my questions efficiently and accurately. He estimated the maintenance would take 1.5 hours. I actually was in my car leaving the dealership in under 1.25 hours. The work has improved my cars gas mileage. I will definitely use this dealership in the future. More

Great experience!!! The service was great as always!!! Good customer service, quality of work, friendliness with my preferred language (Spanish). I would certainly recom The service was great as always!!! Good customer service, quality of work, friendliness with my preferred language (Spanish). I would certainly recommend people who work at this agency. More

Great service as always Time for my 6 month oil change. Roger Lopez has been my adviser for several years. He always has my back. I don't talk to any other advisers other tha Time for my 6 month oil change. Roger Lopez has been my adviser for several years. He always has my back. I don't talk to any other advisers other than Roger. More

They always treat you so well Every time I have gone in to have my oil changed, they have always been very nice and treated me well. This time I also had my tires rotated and I as Every time I have gone in to have my oil changed, they have always been very nice and treated me well. This time I also had my tires rotated and I asked about my external temp gauge. Well they reset it and told me if I still had any issues to call them back to make an appt to have it replaced. While I was waiting my salesman came by and said hello and chatted a little bit. Great customer service. More