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Shottenkirk Nissan Katy - Service Center
Katy, TX
1,381 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,381 Reviews of Shottenkirk Nissan Katy - Service Center
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Verified Customer
January 30, 2023
The only issue was that the tires for my car weren't in stock ahead of the appointment. Not a big issue as my car's make is different from the dealership. Buick vs Nissan. stock ahead of the appointment. Not a big issue as my car's make is different from the dealership. Buick vs Nissan. More
by TOBROWNHOME
Employees Worked With
Alexandra Gutierrez
January 27, 2023
Given my history with other Nissan dealerships. George was awesome, He kept me updated during the service the entire time. He explained to me how long it was gonna be and how it works. The technici George was awesome, He kept me updated during the service the entire time. He explained to me how long it was gonna be and how it works. The technician was awesome as well, he checked my car thorough, and explained every thing and what he was looking for. Definitely a positive environment, they have made me feel safe and comfortable knowing that my car will be in good hands! More
by KSEALS9816
January 27, 2023
Jaime Rohlmeier always takes great care of me. This last time he even called me on his day off to help me and let me know my truck was ready for pick up. I always appreciate working with him. I ha This last time he even called me on his day off to help me and let me know my truck was ready for pick up. I always appreciate working with him. I have also been helped by Christian Farris in the past and he is a great guy as well. The team is all attentive when I come in. More
by JASONL7
Employees Worked With
Jaime Rohlmeier, Christian Farris
January 25, 2023
Outstanding customer service from Service Advisor, Martin Ortega! He took the time to listen, problem-solve, check effectiveness of interventions, openly communicate, and he did it all with professionalism, Ortega! He took the time to listen, problem-solve, check effectiveness of interventions, openly communicate, and he did it all with professionalism, patience, and objectivity. Mr. Ortega is a rare and true example of an exemplary employee, and a role model for others. For the first time in many decades of auto ownership, I felt like my voice was heard, my concerns were relevant, and that being a loyal customer actually mattered. Thank you, Mr. Ortega, for restoring my faith in Nissan, for making a huge impact by doing your job with integrity and humility, and if someone reads this message, you need a raise and a promotion! Good help is so hard to find, and you are great help! Thank you so much for fixing my car. It may not seem like much, but it means the world to me! More
by DEBBIEYABS
Employees Worked With
Martin Ortega
