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Shottenkirk Nissan Katy - Service Center
Katy, TX
1,381 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,381 Reviews of Shottenkirk Nissan Katy - Service Center
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January 12, 2023
I had a 0700 appointment and like clockwork Jaime was ready for me to drop off my truck. He was clear on the expected time needed for the repair and was clear on what the costs would be up front. As alwa ready for me to drop off my truck. He was clear on the expected time needed for the repair and was clear on what the costs would be up front. As always, great job! More
by DAVID_HALL3
Verified CustomerEmployees Worked With
Jaime Rohlmeier
January 11, 2023
I made an appointment for a tire rotation and waited 2 hours. I totally get being busy but that's why I made an appointment instead of just walking in. It was frustrating. I actually walked back into the hours. I totally get being busy but that's why I made an appointment instead of just walking in. It was frustrating. I actually walked back into the service office after 2 hours and asked if everything was ok or if I was supposed to have checked in with them. The guy in charge of my service just kind of waved me over to complete the paperwork and took me to the cashier. I don't know how long I would've waited if I didn't go back there myself. I had a little fob on a keychain that fell off (it has done it before, but I know I gave the keys to him with it on there, it's the only other thing on my key and very noticeable when not there) and the service guy wasn't helpful at all. He mostly just gaslit me into thinking I didn't have it on there. The manager on duty at the time at least humored me and let me walk around to look for it and then offered to pay for it if there was a charge for losing it. Thankfully I got it replaced without issue, but it was nice to have the offer. That interaction gave it one more star than the 1 I would've given. More
by MEAGANRITCHIE
January 11, 2023
Jaime was fantastic. Super friendly, and immediately offered up a loaner when they had to keep my car due to the fact that one of the 3 recalls was a pretty major safety Super friendly, and immediately offered up a loaner when they had to keep my car due to the fact that one of the 3 recalls was a pretty major safety issue (rear brake calipers). I asked if they would do an oil change and tire rotation while they had the car, since those were due, as well. He said "absolutely" and even told me that I had 6 of them free of charge from when I bought the car 2 years ago (which I was NOT told at the time...the guy I dealt with in the financing department back then was HORRENDOUS and a huge jerk). Jaime restored my faith in this dealership after having had such a bad experience when I bought my car. More
by NATTYJ44
Employees Worked With
Jaime Rohlmeier
January 10, 2023
This was the first time I serviced my vehicle at this location. I greatly appreciate the attentiveness of the staff, especially Martin. He was very welcoming, knowledgeable, professional, and efficient. location. I greatly appreciate the attentiveness of the staff, especially Martin. He was very welcoming, knowledgeable, professional, and efficient. After having a number of negative experiences at an another nearby Nissan dealer. It was great to have someone like Martin take care of my service needs. I will definitely be coming back in the future to service my vehicle. Thank you for a great experience. More
by miguelh
Employees Worked With
Martin Ortega
January 10, 2023
Had a great experience the staff was helpful and took care of all of my concerns. Will definitely be coming back. care of all of my concerns. Will definitely be coming back. More
by julianjackie
Employees Worked With
Matthew McBride best technician ever!, Scott Ross, Jaime Rohlmeier, Alexandra Gutierrez
January 09, 2023
This was my second service at Nissan Katy and everything was great! I was very satisfied with the customer service. was great! I was very satisfied with the customer service. More
by DS2022
Employees Worked With
January 08, 2023
This is my second time that I take my vehicle and the staff is very kind and helpful. Martin has been my advisor both times and has been very helpful. staff is very kind and helpful. Martin has been my advisor both times and has been very helpful. More
by arclynes
Employees Worked With
Martin
