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Shottenkirk Nissan Katy - Service Center

Katy, TX

4.7
1,364 Reviews

1,364 Reviews of Shottenkirk Nissan Katy - Service Center

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May 02, 2022

Great service. Friendly staff. Got a repair completed and the service advisor was able to save me a little bit of money by working with me on the labor cost. No u More

by sewilson1868
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Rohlmeier
Report | Print
May 19, 2022 -

Shottenkirk Nissan Katy responded

sewilson1868, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

May 02, 2022

Great job and very helpful with my questions! Timely with with paperwork and call and texted More

by CAREY2992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paige Kuebler, Alexandra Gutierrez
Report | Print
May 19, 2022 -

Shottenkirk Nissan Katy responded

CAREY2992, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

May 02, 2022

George was helping me. From the very first minute till the check out, he guided me through the process, explained all services offered and promotions. I will definitely ret More

by AGNESGIELE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2022 -

Shottenkirk Nissan Katy responded

AGNESGIELE, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

April 30, 2022

I thought everyone did an excellent job and communicated with me about what was happening. I love the video updates. More

by VRHFRANCIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paige Kuebler, Darrell Lake, Jaime Rohlmeier, Dion Weeks, Alexandra Gutierrez, Christian Farris, Will Salazar
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May 19, 2022 -

Shottenkirk Nissan Katy responded

VRHFRANCIS, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

April 29, 2022

Did exactly what was needed in half the time Alexandra was great!!!! Keep up the super work!! More

by BARAN907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandra Gutierrez
Report | Print
May 19, 2022 -

Shottenkirk Nissan Katy responded

BARAN907, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

April 29, 2022

Will and Jaime were very courteous and professional with checking in my truck, explanations of the work to be performed, and with checking out and explaining the invoice. The service bay technician(s) sent More

by HARRY.DARNELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Rohlmeier, Will Salazar
Report | Print
May 19, 2022 -

Shottenkirk Nissan Katy responded

HARRY.DARNELL, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Katy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 29, 2022

warranty work done, problem resolved, car cleaned, running good again, returned when promised, would come back More

by PWPONSO
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jaime Rohlmeier
Report | Print
May 19, 2022 -

Shottenkirk Nissan Katy responded

PWPONSO, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Katy!

April 29, 2022

Mr.William Salazar of this dealer ship gave me an excellent customer service both to my car and myself. More

by Nghia Hoang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Salazar
Report | Print
May 19, 2022 -

Shottenkirk Nissan Katy responded

Nghia Hoang, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

April 28, 2022

The People are great. But it does not look like they are behind the NISSAN Products. More

by VISWA.SHARMA
Recommend Dealer
No
Employees Worked With
Alexandra Gutierrez
Report | Print
May 19, 2022 -

Shottenkirk Nissan Katy responded

VISWA.SHARMA, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at (281) 644-1100 so we can discuss some solutions.

April 28, 2022

Mr. Jaime Rohlmeier provided outstanding , "service plus." I was well pleased with the service I received. More

by gjohnson0511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Rohlmeier
Report | Print
Apr 28, 2022 -

gjohnson0511 responded

The service advisor was very informative and went the extra mile to ensure the best outcome for our problem. I would recommend Shottenkirk Nissan, Katy to anyone who is trying to find a solution for their problem.

May 19, 2022 -

Shottenkirk Nissan Katy responded

gjohnson0511, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Katy in the future!

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