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Shottenkirk Ford Lincoln Kia Chrysler Dodge Ram Jeep - Service Center
West Burlington, IA
177 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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177 Reviews of Shottenkirk Ford Lincoln Kia Chrysler Dodge Ram Jeep - Service Center
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October 12, 2024
Pleased with their service dept. Wish they would offer incentives like free tire rotation with purchase of tires and maybe half price rotation with and oil change. It may not seem to Wish they would offer incentives like free tire rotation with purchase of tires and maybe half price rotation with and oil change. It may not seem to be that big of a deal but a lot of other places do that. To me it's a form of appreciation for being a loyal customer. More
by TWP.COMM_1
Verified Customer
October 10, 2024
II own 2 Kia’s and would not have them serviced anywhere else. Reliable staff and mostly fair pricing. else. Reliable staff and mostly fair pricing. More
by MOZ4647
Employees Worked With
October 06, 2024
You really want me to tell everyone that you took 2 months to complete repairs on my car? That I called and left messages a couple times a week and NEVER got a call back? That only after I called the months to complete repairs on my car? That I called and left messages a couple times a week and NEVER got a call back? That only after I called the general manager did I get a call back? That I was told my insurance company wasn't responding yet when I called them they had NO calls from you beyond the initial contact? That I was so appalled at the treatment I received that 2 days after we got the car back we bought a new car from your competitor across the street and have no intention of ever dealing with you again? Seriously, you want this on the internet? OK, here you are. More
by DWH1016
Employees Worked With
October 03, 2024
awesome everyone was very friendly and exceptionally helpful offered to take me home and bring my car to me when it was done which they did helpful offered to take me home and bring my car to me when it was done which they did More
by NORATODD
Employees Worked With
Other Employees :
Tim Boney
September 30, 2024
Not sure exactly what was done but the parts aren't there for the recall so I have to bring back another day took me a while to find my car when they brought it back to my work but other than that great for the recall so I have to bring back another day took me a while to find my car when they brought it back to my work but other than that great More
by MICHDUNN71
Employees Worked With
Other Employees :
Tim Boney
September 29, 2024
In my experience, the sales staff and service team do well to take care of vehicle needs! It is nice to have an honest group in this field! well to take care of vehicle needs! It is nice to have an honest group in this field! More
by NSKIFSTAD
September 28, 2024
You can imagine my surprise to show up for my appointment, which I was told would be covered under warranty the month before when they diagnosed the issue and ordered the parts- only to be told t appointment, which I was told would be covered under warranty the month before when they diagnosed the issue and ordered the parts- only to be told that the parts were, in fact, NOT covered by a warranty. Then, after I questioned why it was covered during our first conversations and now it wasn’t.. I was met with a sharp attitude and a “people make mistakes”. There was absolutely zero effort to take accountability, apologize or any effort of customer service. I very much so felt like the “stupid female” and HOW DARE I question the MAN. More
by shannon.hall1209
September 27, 2024
Everyone is always ready to help when you need it and I really appreciate that. really appreciate that. More
by DIXON83
September 27, 2024
Made appt 2 weeks in advance, and first appt, took 2 hours for oil change and tire rotation, then got called later to go back and torque lugnuts hours for oil change and tire rotation, then got called later to go back and torque lugnuts More
by T.POGGEMILLER
Employees Worked With
September 24, 2024
I requested a 100000 mile check and I don’t believe the performed it, there was no indication on the report that they did the listed checks and I ended up taking it in for new brakes 2 weeks later. Now I performed it, there was no indication on the report that they did the listed checks and I ended up taking it in for new brakes 2 weeks later. Now I wonder what I actually paid for. I asked them to check the rattle sound when idling and the rattle is still present. More
by ANDREWZIEGLER24
Employees Worked With
