Shottenkirk Toyota Granbury

Salesman had no knowledge of Toyotas. A goofball. Luckily a lady came over and started helping him or we would have left. We traded a Jaguar for a 4Runner TRD Off Road Premium, that was in transit. Luckily a lady came over and started helping him or we would have left. We traded a Jaguar for a 4Runner TRD Off Road Premium, that was in transit. He gives me a 2017 Rav 4 with 60,000+miles and chocolate all in the console, not detailed or washed for a loaner. Two of the tires kept going flat and I finally demanded another loaner as we had several more weeks before my car arrived. The extra upcharge or Shottenkirk maintenance is a ripoff. I wish we had drove on to Fort Worth to a different dealer. Not recommend. More

Purchased my vehicle there and have had it serviced ever since. Oscar Black is a superb salesman. He has taken great care of me, my daughter and my grandson. since. Oscar Black is a superb salesman. He has taken great care of me, my daughter and my grandson. More

Great and friendly place. Very pleased with them. Oscar Black was amazing. Professional and organized Black was amazing. Professional and organized More

Today my car was taken in immediately as I had made an appointment. I only had to wait about a half hour for my service. I really appreciate the fast service. appointment. I only had to wait about a half hour for my service. I really appreciate the fast service. More

Services weren’t completed and was told that sometimes they (workers) get lazy. Had to wait longer. they (workers) get lazy. Had to wait longer. More

Great , fast response. They work for you till it's done.Will be a return customer. done.Will be a return customer. More

I went into Shottenkirk Toyota several months ago (October 2021) immediately after going through a carwash for leakage from my rear top taillight. The headliner and two rear head rests were soaked wi (October 2021) immediately after going through a carwash for leakage from my rear top taillight. The headliner and two rear head rests were soaked with water and detergent. I was informed by the service manager that the issue was not due to defect nor covered by my warranty. The repair would involve removing both front seats, the T-posts and uprights, airbags and headliner. The repair cost was in the thousands of dollars. I asked if there was any way of repairing the taillight without removing the head liner. The service manager said it was not possible. Furthermore, in many instances the headliner could not be reinstalled and would require replacing. Now in December I receive a recall notice in the mail. I took the truck up to the same service department. The repaired the taillight by pulling down enough on the headliner to repair/replace the fixture and there was no evidence of water damage. They exclaimed this without looking at the inner surface of the headliner, without looking at the stained headrests or even rotating the seat backs up. Exactly what I told was not possible only two months earlier when I had to pay for the repairs. Zero integrity!! More

My buying experience was fine however after purchasing I have not received any help with known issues at delivery. have not received any help with known issues at delivery. More

I drove from Carlsbad New Mexico to pick up a car that we seen online the service was excellent the car had a hiccup it was taken care of properly before we so we could drive back seen online the service was excellent the car had a hiccup it was taken care of properly before we so we could drive back More

Bought a truck a week before I was able to pick it up. When I was finally able to pick up truck, there were several things missing off the truck. GM suggested I put it on MY insurance! When I was finally able to pick up truck, there were several things missing off the truck. GM suggested I put it on MY insurance! More