Shottenkirk Toyota Granbury

I brought my car in for regular maintenance. The staff was friendly and professional, the waiting areas clean and comfortable, work completed before estimated time. was friendly and professional, the waiting areas clean and comfortable, work completed before estimated time. More

did not put any screws back in after the oil change! all the boards were lose inside the hood. please complete full job when working with someone’s car! pay attention to detail please! the boards were lose inside the hood. please complete full job when working with someone’s car! pay attention to detail please! More

Long time customers of Shottenkirk Toyota (and its predecessor). We have always received courteous and professional service from both the sales staff and the service staff. We have purchased two vehic predecessor). We have always received courteous and professional service from both the sales staff and the service staff. We have purchased two vehicles from them and fortunately Toyotas don't require a lot of service, but when they do it is always done well. More

Had to make 4 trips to purchase 2 vehicles we live 1.5 hrs away. We traded a fifth wheel in to told us we had to have truck and fifth wheel over on Friday cause it was being picked up Saturday my tundra w hrs away. We traded a fifth wheel in to told us we had to have truck and fifth wheel over on Friday cause it was being picked up Saturday my tundra wasn't in yet so we had to stay in a motel for 3 nights and when we picked up my tundra on Monday the fifth wheel was still so we spent 3 nights in a motel and shouldn't had to do that More

I personally think they take to long to turn a car around. Not sure if it’s a staffing issue or other. So I don’t want to be to hard. around. Not sure if it’s a staffing issue or other. So I don’t want to be to hard. More

Oscar was incredibly kind and went above and beyond to make sure I was well taken care of! All the staff at the Granbury location were friendly and helpful. make sure I was well taken care of! All the staff at the Granbury location were friendly and helpful. More

Super pushy not very professional… chris Bayless was a great sales guy but the sales manager I was not crazy about came out in his tight T-shirt and wanted to “intimidate” people 👎🏼 great sales guy but the sales manager I was not crazy about came out in his tight T-shirt and wanted to “intimidate” people 👎🏼 More

Quick & efficient. Appreciate the complete transaction. This was an inspection. I do not have 25 words to say. I think this survey should allow less words in this area. This was an inspection. I do not have 25 words to say. I think this survey should allow less words in this area. More

Great selection of cars, even though other dealers in town have empty lots! Very professional and attentive to what I needed. They brought my car from Weatherford for me to test drive! town have empty lots! Very professional and attentive to what I needed. They brought my car from Weatherford for me to test drive! More

Greatly lacking in customer service and friendliness. The service person who initially asked my concerns was friendly and professional enough. However, not a single other person ever spoke or even make The service person who initially asked my concerns was friendly and professional enough. However, not a single other person ever spoke or even make eye contact with me even while standing in the inside door of the service personnel (after waiting 45 minutes for a tire problem). I realize I did not make an appointment, but the length of the time needed to address my tire problem was not offered at any time except when, finally, I walked into the office and asked another service person (not the initial person) if he could provide me information on how much longer it would take. Again, what struck me most (even more than the wait!) was the total unfriendliness of the business. Even the person to whom I paid was pre-occupied with a conversation with someone else in her office. More