Shottenkirk Toyota Granbury

Oscar was an outstanding salesman, but the dealership adding about $1900 as "reconditioning" plus a mandatory policy covering glass and paint etc that raised the price significantly above what was advert adding about $1900 as "reconditioning" plus a mandatory policy covering glass and paint etc that raised the price significantly above what was advertised. We were able to negotiate it down some, but were told that this is "policy" for most dealerships now. The truck is just what we had been looking for, and they replaced a switch on the passenger's automatic seat and a chip in the windshield that was missed by them on the initial inspection. Other than the unexpected added cost I would have rated them 5 stars More

terrible behind the scenes people. adv one price sell for another. Changed finance comp until they got the deal they wanted. We Paid it off. another. Changed finance comp until they got the deal they wanted. We Paid it off. More

after 1 week of waiting for the repairs to be done i still have not received my vehicle. they keep telling me they havent gotten the parts yet. i am very dissatisfied. still have not received my vehicle. they keep telling me they havent gotten the parts yet. i am very dissatisfied. More

Excellent - Took my Toyota vehicle in for service. Forgot to mention I needed an inspection. I was able to come back later the same day and get the vehicle inspected to mention I needed an inspection. I was able to come back later the same day and get the vehicle inspected More

after a week of deliberation i finally got the vehicle i wanted only to be told it would have to be repaired before it left the lot. and after another week of waiting for the repairs to be made i was told t wanted only to be told it would have to be repaired before it left the lot. and after another week of waiting for the repairs to be made i was told they were still waiting for parts. since when is it ok for a dealership to sell a vehicle that cannot pass safety inspection? needless to say i am still waiting for the vehicle and am very dissatisfied on how they handled this. i will not be recommending them to anyone. More

Very nice. Quick & efficient Very friendly staff & we Very nice. Quick & efficient Very friendly staff & we had Jacob to keep us company while we waited. Great experience all the way around. Just awesom Very nice. Quick & efficient Very friendly staff & we had Jacob to keep us company while we waited. Great experience all the way around. Just awesome! More

The service is generally quick and everyone is friendly and helpful. I have always had my vehicle serviced at this location and will continue into the foreseeable future. and helpful. I have always had my vehicle serviced at this location and will continue into the foreseeable future. More

I took my 2014 Camry because it would not start, but would jump start right away. Chad was our service advisor and he had the car checked out and working in no time. He even addressed a concern on the b would jump start right away. Chad was our service advisor and he had the car checked out and working in no time. He even addressed a concern on the battery cable, explaining that it was part of the wiring harness and in good shape. Chad is a definite asset to the service department. More

You could have told me my complimentary maintenance was over before you charged me $100 for a simple oil change and a fire rotation. Shame on you over before you charged me $100 for a simple oil change and a fire rotation. Shame on you More

I have took my Ford fusion to get the rear bumper fixed. They wouldn't give me a loaner car. They can only fix it on Thursday They wouldn't give me a loaner car. They can only fix it on Thursday More