Shottenkirk Toyota Granbury

had been talking to a salesman for 2 or 3 weeks sent all my information. Did credit application was told come get there i went drive almost 2 hrs. And not get the car i came for. Instead tried to put me in my information. Did credit application was told come get there i went drive almost 2 hrs. And not get the car i came for. Instead tried to put me in a suv stopped on me on test drive. I was frustrated. And no car... The mangers we're not professional at all all... I think the salesman was shocked that i didn't drive away with the car i came for.. Overall horrible service... More

Always a pleasure to deal with at this dealership & we really appreciate the honesty always. Everyone is always friendly & ask if you have been taken care of always. really appreciate the honesty always. Everyone is always friendly & ask if you have been taken care of always. More

I always prefer to work with Melissa in the service department. Her knowledge and ability to communicate with me before any service work is started goes above anyone else I have worked with when servic department. Her knowledge and ability to communicate with me before any service work is started goes above anyone else I have worked with when servicing or repairs are needed. She returns calls in a timely manner. More

Service was fast. Price for the service was reasonable. Individuals I interfaced with were helpful and friendly. I enjoyed not having other items pushed on me that my car did not need, when I just needed Individuals I interfaced with were helpful and friendly. I enjoyed not having other items pushed on me that my car did not need, when I just needed an oil change. More

I had some questions about how the service department worked and Melissa answered all my questions. She really made me feel like I mattered and that my being a customer was important. worked and Melissa answered all my questions. She really made me feel like I mattered and that my being a customer was important. More

Great service, Melissa is the best, very knowledgeable about Toyota products! She always explains what was done and has a smile on he face! Cari is fantastic at customer service. Greats me with a smile about Toyota products! She always explains what was done and has a smile on he face! Cari is fantastic at customer service. Greats me with a smile and very efficient at checkout! More

My Rav4 was in maintenance an extra long time because the parts were not easily available. I was kept aware of the progress of the repair and appreciate the report on that progress. I only have the Rav4 parts were not easily available. I was kept aware of the progress of the repair and appreciate the report on that progress. I only have the Rav4 so I appreciate the use of the loan Rav4. More

Great local dealer with super service and service department. All the people in the service ares are friendly and knowledgeable. Thanks for scheduling appointments and for all the prompt care for t department. All the people in the service ares are friendly and knowledgeable. Thanks for scheduling appointments and for all the prompt care for the recall items. James Long More

Brought my Tundra in on short notice for routine maintenance and Melissa Cates did an excellent job to help me get it turned around so I could go out of town for Thanksgiving. maintenance and Melissa Cates did an excellent job to help me get it turned around so I could go out of town for Thanksgiving. More

I had a service appointment with no problems. In and out in no time at all. Service was great and delivered back clean and ready in no time at all. Service was great and delivered back clean and ready More