Shottenkirk Toyota Granbury

My salesman Kobe Kimmel was fantastic, along with Tyrone, they worked diligently to put me in my new car, a 2012 FORD MUSTANG BOSS 302, with less than 2400 miles!! Highly recommend this dealership, Tyrone, they worked diligently to put me in my new car, a 2012 FORD MUSTANG BOSS 302, with less than 2400 miles!! Highly recommend this dealership, great teamwork from sales to financing, very friendly staff and extremely knowledgeable about the vehicles they sell😁 More

Worked with me, as a senior, during the Covid crisis to have my car serviced without any personal contact. All communication was over the phone and we were safe as could be. Mathew was great and we will be have my car serviced without any personal contact. All communication was over the phone and we were safe as could be. Mathew was great and we will be back whenever we need service. More

Oscar was wonderful to work with and I got a good deal for both my trade in and the car I purchased from them. He didn’t take long to get everything settled and really was a pleasure to work with! for both my trade in and the car I purchased from them. He didn’t take long to get everything settled and really was a pleasure to work with! More

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Good people and good shopping experience. Easy process and friendly service. Went in late on a Saturday afternoon and the staff was very accommodating. Highly recommend. and friendly service. Went in late on a Saturday afternoon and the staff was very accommodating. Highly recommend. More

The salesman Heath was great. Regretfully the dealership’s sales management person/staff working my deal tried to charge me extra for tint that was on the car from the factory and in the original dealership’s sales management person/staff working my deal tried to charge me extra for tint that was on the car from the factory and in the original listing and for Nitrogen in the tires that wasn’t requested and not in the original listing a well. There was also an additional surprise fee for a car care plan or something like that I was told they would not waive. This was not included in the online price and it should not have been charged. Basically the price you see online isn’t the price they want you to pay. I would have walked away, but it was a good deal on the vehicle. They also tried to sell the vehicle without the roof racks, mats and GPS chip that it was supposed to have per their advertisement. I worked with the parts department on those items and they were great. The salesman was willing to help me install the roof racks because the sakes management staff/person working my deal refused to install them and only provided the part since they weren’t on the vehicle as advertised. The self install didn’t work and I’ve since had to remove them due to noise issues that shouldn’t have been there if they were professionally installed. Finance was good overall. The dealership as a whole is nice, but be careful with all the markups and missing items that will take away from the value of the vehicle.I would give the dealership a 5 star review if it weren’t for the sales management staff. I would still recommend the dealership because one bad apple should spoil the bunch. Just know what is advertised and hold them to it and be prepared to argue with the sales manager to avoid the extras they almost force you to have to add to their profit despite what a vehicle is listed online for. More

Great service. Moved here from Wisconsin with a new 2020 Camry Hybrid. You were all so kind and helpful. Thank you for being so welcoming. Camry Hybrid. You were all so kind and helpful. Thank you for being so welcoming. More

I had an excellent experience with Shottenkirk Toyota. The entire staff was extremely helpful. The dealership was very clean. Oscar in sales was fantastic and Derrick in finance is very knowledgeable; he The entire staff was extremely helpful. The dealership was very clean. Oscar in sales was fantastic and Derrick in finance is very knowledgeable; he broke down numbers for me and made sure I understood everything. More

The number of employees not wearing masks and walking around talking to customers was high. While 95% of your customers did have masks on. Cari and Garland did have masks on. Thanks around talking to customers was high. While 95% of your customers did have masks on. Cari and Garland did have masks on. Thanks More

Waited 4-hours for brakesWait battery not authorized Waited 4-hours for brakes Wait battery not authorized removed Top brake light not reconnected, 2-hours estimate but plenty time to work on jeep Waited 4-hours for brakes Wait battery not authorized removed Top brake light not reconnected, 2-hours estimate but plenty time to work on jeep More