Shottenkirk Toyota Granbury

Great People...very impressed with the dealership...highly recommend...easy to deal with...found the vehicle I wanted and they made it work...very happy with the process dealership...highly recommend...easy to deal with...found the vehicle I wanted and they made it work...very happy with the process More

Best car buying experience we’ve ever had. Oscar Black is outstanding, kind, and very personable. Alex in finance was quick and thorough. Highly recommended dealership based on our purchase experience. outstanding, kind, and very personable. Alex in finance was quick and thorough. Highly recommended dealership based on our purchase experience. More

Garland was very helpful by telling me everything i needed done and may need done in the future. I had a oil change and tire rotation needed done and may need done in the future. I had a oil change and tire rotation More

Oscar Black was wonderful in knowledge of the product. Will recommend him to all my friends looking for a new car. It was a great experience. Will recommend him to all my friends looking for a new car. It was a great experience. More

This last visit was very nice . The guy that took care of me was really on point and very nice .. I wished I would have gotten his name me was really on point and very nice .. I wished I would have gotten his name More

Great Service! Garland was exceptional!People there are Great Service! Garland was exceptional! People there are friendly and care! Will definitely return for service. Every time I have been there it’s Great Service! Garland was exceptional! People there are friendly and care! Will definitely return for service. Every time I have been there it’s been a good experience! More

Great Service !!! I was in for the 110k oil change. I told the tech that I had a rattle under the car. They found it and fixed it. Wait time was not long. told the tech that I had a rattle under the car. They found it and fixed it. Wait time was not long. More

I waited apprx 1 1/2 - 2 hrs. to get my tires rotated! A nail was in one, so it had to be fixed. No one came to tell me why it was taking so long until I finally found someone who could tell me. Finally, nail was in one, so it had to be fixed. No one came to tell me why it was taking so long until I finally found someone who could tell me. Finally, I left and about 1/2 mi. down Hwy 377, there was a loud noise like a blow-out. Couldn't stop my car because brakes wouldn't work. I was in the right lane (thankfully!!) and I coasted to the shoulder of road. Called Service to tell them I was stranded at 3:15 p.m. and was assured a mechanic would come help. 30 min. later, no one had come to help me! A citizen stopped to help and he called Service Dept. and demanded they get someone down there to help me. Turns out, the mechanic didn't tighten any of the lug nuts on the left front tire!!! This was a potentially horrible accident waiting to happen. Got a loaner car. Next day, had not heard one word from service rep about the status of my car. I heard conflicting stories from mechanic, service reps, head of service dept. I never spoke to someone in authority to address this very disturbing incident. I am not confident that my car will be 100% repaired, as the damage is hidden from view and I just have to TRUST that the person assuring me is not lying to me. I have other complaints, but these are the major issues. My confidence in this dealership, where I have purchased 2 vehicles, is greatly diminished due to the incompetence I have witnessed. More

Great customer service. They really listen to you and what it is you are looking for. My salesman was Brandon Vieau. So not see him listed below. Ryan worked with him “training”. Great job guys! what it is you are looking for. My salesman was Brandon Vieau. So not see him listed below. Ryan worked with him “training”. Great job guys! More

Outstanding customer service! They go above and beyond to help and make sure customers are happy. We couldn't be happier with the purchase and price of our new truck! help and make sure customers are happy. We couldn't be happier with the purchase and price of our new truck! More