Shottenkirk Toyota Granbury

I brought my RAV4 in for a routine oil change. They were very nice and courteous. I had about an hour wait. Then he was all finished came back all smiles and and sent me to pay out and the lady was very very nice and courteous. I had about an hour wait. Then he was all finished came back all smiles and and sent me to pay out and the lady was very nice as well. A very nice and pleasant experience More

I brought my 2019 RAV4 in for schedule sservice. I I brought my 2019 RAV4 in for schedule s service. I already knew that I would be satisfied from the the moment I was greeted by your professional and I brought my 2019 RAV4 in for schedule s service. I already knew that I would be satisfied from the the moment I was greeted by your professional and courteous staff in the Service Dept. From the service rep to the technicians to the receptionist. I had been a Treat to continue to bring my vehicle to Shottenburg. Thank you! Much continuous Blessings to all the staff at your dealership. More

First, when I pulled up to the service bay I waited probably 5 minutes and nobody came out to help me. I had to go in and ask the lady at the counter if she could get some one to help me. After they ha probably 5 minutes and nobody came out to help me. I had to go in and ask the lady at the counter if she could get some one to help me. After they had finished working on my truckI saw them pull up and leave it in the drive. I waited for a while to hear my name called but had to find someone and ask if they were finished with my truck. More

Derek Long (Salesman) - He’s pretty awesome. He was very straightforward, but not pushy. He also made sure we were comfortable, and kept us in the loop during the entire process. Team Derek Brian Curtis straightforward, but not pushy. He also made sure we were comfortable, and kept us in the loop during the entire process. Team Derek Brian Curtis (Sales Manager) - Total xxxxx - The most rude, and disrespectful manager at any place of business I’ve ever been - Snotty, Uppity Man in Small Town, Texas - If there was a star option for him, it would be a negative 10 - All you could see was dollar signs in his eyes and absolutely no compassion or understanding for PAYING customers - Wears his feelings on his sleeve Alex Le (Finance) - New Guy (Obviously) - Very Hard to Follow - He needs to do less talking and more listening - More Focused on Profit Than Customer Needs, as he should be, but I, as a customer, shouldn’t feel that More

My sales person was phenomenal, he stated late and waited on me and still greeted me with a huge smile. He was very pleasant to work with. on me and still greeted me with a huge smile. He was very pleasant to work with. More

When I bought my car I was told that They will send me some touch up paint for the scratches.on the car. I never received any. I have asked again for the touch up paint and still have not received any. some touch up paint for the scratches.on the car. I never received any. I have asked again for the touch up paint and still have not received any. More

It was a pleasure to work with Oscar Black in buying my Toyota 4Runner. I am enjoying my new ride!! I will definitely share Oscar’s information with my friends and family .... when they are looking for Toyota 4Runner. I am enjoying my new ride!! I will definitely share Oscar’s information with my friends and family .... when they are looking for a new vehicle. Thanks again for making my car shopping day fun! More

Waited almost 3 hours for oil change and tire rotation. Otherwise the workers are good but not sure why so slow on this particular service Otherwise the workers are good but not sure why so slow on this particular service More

Friendly,helpful, and listened to what I needed. Would recommend people to go to dealer for purchasing cars or getting service done to car. Thanks recommend people to go to dealer for purchasing cars or getting service done to car. Thanks More

Everyone was very cordial and helpful, waiting area is roomy, clean and well kept. Work was completed on time and without issues. The only negative was the dirty (oily) hand print on the inside of the dri roomy, clean and well kept. Work was completed on time and without issues. The only negative was the dirty (oily) hand print on the inside of the driver side door which wiped clean, we will return for future service needs. More