Shottenkirk Toyota Granbury

Great job! From time in to finish was exactly what they said it would take. Enjoyed free car wash but disappointed wasn’t vacuumed. Comfortable waiting area! said it would take. Enjoyed free car wash but disappointed wasn’t vacuumed. Comfortable waiting area! More

Wonderful service all around! Tanner was hands down the best used car salesman I have ever had. I hope management recognizes his worth! The dealership was extraordinarily clean and had many refreshments fo best used car salesman I have ever had. I hope management recognizes his worth! The dealership was extraordinarily clean and had many refreshments for customers. Even though it was a very busy Saturday everyone was able to be helped in a timely manner and with great service. Could not have higher regard for a dealership! More

We have been and continue to be pleased with the service and attention we receive from the dealership. A little clearer direction signs when we arrive to know where we should approach the service person wou and attention we receive from the dealership. A little clearer direction signs when we arrive to know where we should approach the service person would be helpful. We assume it is the bay next to the building, but that is not always apparent. More

This was a better visit than the previous one. The new dealer is improving. I walked the lot considering another vehicle but was never approached by a sales rep. The inventory was low on new vehicles but dealer is improving. I walked the lot considering another vehicle but was never approached by a sales rep. The inventory was low on new vehicles but used replaced the spaces. ? More

(Oil change/tire rotation) What is the point of scheduling an appointment, only to get there on time and then wait for two hours for a 15 minute maintenance job? Don’t offer appointments, if you’re scheduling an appointment, only to get there on time and then wait for two hours for a 15 minute maintenance job? Don’t offer appointments, if you’re going to over book, or work on a first come, first serve basis. More

As a physician, I was surprised to see salespeople doing face to face presentations to customers without masks in spite of the signage directing everyone to practice the 3 basic steps to prevent viral sprea face to face presentations to customers without masks in spite of the signage directing everyone to practice the 3 basic steps to prevent viral spread. Most alarming, however, was when I received my car from the service tech (who had been test driving it for about 10 minutes after a brake job) who got out of the car without a mask. When I ask him about his mask he said they don't have to wear them in the car. Riding in a closed car without a mask tends to concentrate the worker's exhaled death creating a risk of contaminating the car interior as well as creating a potential inhalation risk for the customer. Poor performance of the public health recommendations and potentially not good for PR. More

I wish this dealership were closer to Ft Worth, but it was worth the trip to Granbury. They didn't beat around the bush and were up front about the dealer fees. Still have to negotiate some of the more was worth the trip to Granbury. They didn't beat around the bush and were up front about the dealer fees. Still have to negotiate some of the more "superfluous" fees down, but they aren't too high pressure during negotiations if you are paying cash. More

salesguy was proffesional clean enviroment. knew whar we wanted and good service.no pressure was nice. whole staff was friendly. wiuld go back again when a car is needed wanted and good service.no pressure was nice. whole staff was friendly. wiuld go back again when a car is needed More

Kevin , Service Writer, was awesome professional and friendly.He spent time with me addressing my concern. I’m a new Tacoma owner, still not used to the hesitation at lower speeds. I’ve been told in the friendly.He spent time with me addressing my concern. I’m a new Tacoma owner, still not used to the hesitation at lower speeds. I’ve been told in the past this is normal and somewhat a common complaint. Kevin was the first Service Writer who actually drove my truck to see what my concern was. He concurred with the past info given, this was normal, made me feel better that he actually drove it! Thanks More

I responded to an advertisement for a Ford Expedition. I was pleased with the attention I received & especially enjoyed working with internet salesman Oscar Black. was pleased with the attention I received & especially enjoyed working with internet salesman Oscar Black. More