Shottenkirk Toyota Granbury

Oscar Black is just an amazing and such a blessing to us. He made the entire buying experience worth it. Awesome experience completely. Thank you He made the entire buying experience worth it. Awesome experience completely. Thank you More

Everyone was great but I paid for a $39.00 wash and nothing inside was wiped down.. outside looked good though.. It was the end of the day so I could not say anything nothing inside was wiped down.. outside looked good though.. It was the end of the day so I could not say anything More

David Bone was very helpful and knowledgeable and able to answer all my questions. I enjoyed working with him on the purchase of my vehicle. answer all my questions. I enjoyed working with him on the purchase of my vehicle. More

ABSOLUTELY GREAT DEALERSHIPS WITH THE BEST PEOPLE. Mr Black is excellent. No pressure, he makes you feel at home. The best experience buying a car. Black is excellent. No pressure, he makes you feel at home. The best experience buying a car. More

Excellent Customer Service Oscar Black was AWESOME. He made it worth the hour and a half drive to Granbury. Will be recommending him and this dealership for sure!! Oscar Black was AWESOME. He made it worth the hour and a half drive to Granbury. Will be recommending him and this dealership for sure!! More

Satisfactory Service Experience I was given an appointment time for my 60,000 mile service on my Highlander. My vehicle was promptly checked in and was returned to me in approximate I was given an appointment time for my 60,000 mile service on my Highlander. My vehicle was promptly checked in and was returned to me in approximately 1 1/2 hours. Spoke with Kevin Parks, service advisor, about an HVAC issue, and my questions were answered. Overall I was pleased with my service experience today. I was treated professionally and courteously by the staff that I encountered. More

Dishonest and lazy Our salesman wasn't too eager to help us get the used car we wanted. He was unwilling or unable to return phone calls. Then, after agreeing to pay th Our salesman wasn't too eager to help us get the used car we wanted. He was unwilling or unable to return phone calls. Then, after agreeing to pay the list price of the vehicle, they presented me a bill with $7,300 in fees on top of the agreed price. Never, ever, ever, ever go there. More

What a bunch of crooks. Purchased a car June 2019 and paid 1495.00 for Shottenkirk Customer Care. Car was totaled in March And I applied to cancel the coverage. Now after months of excuses and delays the paid 1495.00 for Shottenkirk Customer Care. Car was totaled in March And I applied to cancel the coverage. Now after months of excuses and delays they are saying no refund. They would not sell the car without the SCC and this was an additional cost on top of the advertised price. I will never not recommend them or use any Shottenkirk dearlership ever again. More

My Prius presented an unusual problem that took a few weeks to figure out. The tech working on my car continued testing until the issue was resolved. Garland, the service rep, kept me informed of the p weeks to figure out. The tech working on my car continued testing until the issue was resolved. Garland, the service rep, kept me informed of the progress throughout the process. We were given a Camry to drive. After talking with Garland about how pleased we were with the CMry, she took me to get Oscar to show me the Camry’s in the lot. Very impressed with the service. More

Everyone I came in contact with today was very polite, courteous, and professional. I was well pleased with the service I received today. Thank you. courteous, and professional. I was well pleased with the service I received today. Thank you. More