Shottenkirk Toyota Granbury

I cannot recommend this Service Center Unfortunately, this is my second negative experience with Shottenkirk. My car had a warning light come on and I had the code run at Auto Zone. I too Unfortunately, this is my second negative experience with Shottenkirk. My car had a warning light come on and I had the code run at Auto Zone. I took my car in to Shottenkirk with the paper work from AutoZone describing the part needed. Shottenkirk took several days to diagnose the issue. I had to initiate phone calls to find out the status on a daily basis. When they figured out the part needed (the same part on the AutoZone paperwork), the wrong part was ordered and had to be reordered. The part came in and then another part (bolt) had to be ordered. My car was at Shottenkirk for a week and a half for a repair (part) they were informed about on the first day of service. I was not offered a loaner car until I informed them I may need one if the repair was gong to take longer. Honestly, the Service Center was much better with the prior ownership. More

ABSOLUTELY GREAT DEALERSHIPS WITH THE BEST PEOPLE. Mr Black is excellent. No pressure, he makes you feel at home. The best experience buying a car. Black is excellent. No pressure, he makes you feel at home. The best experience buying a car. More

Dishonest and lazy Our salesman wasn't too eager to help us get the used car we wanted. He was unwilling or unable to return phone calls. Then, after agreeing to pay th Our salesman wasn't too eager to help us get the used car we wanted. He was unwilling or unable to return phone calls. Then, after agreeing to pay the list price of the vehicle, they presented me a bill with $7,300 in fees on top of the agreed price. Never, ever, ever, ever go there. More

What a bunch of crooks. Purchased a car June 2019 and paid 1495.00 for Shottenkirk Customer Care. Car was totaled in March And I applied to cancel the coverage. Now after months of excuses and delays the paid 1495.00 for Shottenkirk Customer Care. Car was totaled in March And I applied to cancel the coverage. Now after months of excuses and delays they are saying no refund. They would not sell the car without the SCC and this was an additional cost on top of the advertised price. I will never not recommend them or use any Shottenkirk dearlership ever again. More

Satisfactory Service Experience I was given an appointment time for my 60,000 mile service on my Highlander. My vehicle was promptly checked in and was returned to me in approximate I was given an appointment time for my 60,000 mile service on my Highlander. My vehicle was promptly checked in and was returned to me in approximately 1 1/2 hours. Spoke with Kevin Parks, service advisor, about an HVAC issue, and my questions were answered. Overall I was pleased with my service experience today. I was treated professionally and courteously by the staff that I encountered. More

Excellent Customer Service Oscar Black was AWESOME. He made it worth the hour and a half drive to Granbury. Will be recommending him and this dealership for sure!! Oscar Black was AWESOME. He made it worth the hour and a half drive to Granbury. Will be recommending him and this dealership for sure!! More

My Prius presented an unusual problem that took a few weeks to figure out. The tech working on my car continued testing until the issue was resolved. Garland, the service rep, kept me informed of the p weeks to figure out. The tech working on my car continued testing until the issue was resolved. Garland, the service rep, kept me informed of the progress throughout the process. We were given a Camry to drive. After talking with Garland about how pleased we were with the CMry, she took me to get Oscar to show me the Camry’s in the lot. Very impressed with the service. More

Everyone I came in contact with today was very polite, courteous, and professional. I was well pleased with the service I received today. Thank you. courteous, and professional. I was well pleased with the service I received today. Thank you. More

I had a wonderful experience purchasing my Infinite Q60 from Jackson Brannan. He is an amazing sales person! I highly recommend Shottenkirk Toyota. Thank you! from Jackson Brannan. He is an amazing sales person! I highly recommend Shottenkirk Toyota. Thank you! More

Great service and quick turnaround on repairs for Prius Replaced battery for 2010 Prius and tire rotation. Great job and quick turnaround. The service staff was there to greet me when I arrived and got th Replaced battery for 2010 Prius and tire rotation. Great job and quick turnaround. The service staff was there to greet me when I arrived and got the job done quickly. Thanks! Mike More