Shottenkirk Toyota Granbury

Making a bad situation right Things started off bad for me at dealership. Walked from the table, but when sales manager got back in town and I told him my experience, he took swi Things started off bad for me at dealership. Walked from the table, but when sales manager got back in town and I told him my experience, he took swift and aggressive action to make it right which tells me that customer experience matters and they care about their reputation. It's all won by how you finish and they finished strong for me. More

Melissa got the best technician with certain needed knowledge to work on trailer hitch and wiring harness. Always pleasant to work with and get everything done as quickly as possible. knowledge to work on trailer hitch and wiring harness. Always pleasant to work with and get everything done as quickly as possible. More

Experience Good experience, worth the drive to get the truck i wanted. I would recommend the dealership to anyone looking for a Toyota car or truck. Good experience, worth the drive to get the truck i wanted. I would recommend the dealership to anyone looking for a Toyota car or truck. More

Didn't change the oil filter when they did the oil change I caught their service dept doing a crappy oil change when they did NOT change the filter! I showed the service manager James Moore where the previous I caught their service dept doing a crappy oil change when they did NOT change the filter! I showed the service manager James Moore where the previous OEM filter was still on the car. He looked and agreed they do not carry that filter AND he had their service tech re-change the oil with a filter. Obviously the tech was pissed and did a hurry rush job, he scratched my fender with his belt buckle and left grease on the fender as well !! What a punk. I have a new name for this Dealership....I call it SHODDYWORK from now on More

Pleasant Drove over an hour. price was reasonable. From the time we arrived with test driving the car to finalized financing process is about 2 hours. . Drove over an hour. price was reasonable. From the time we arrived with test driving the car to finalized financing process is about 2 hours. . More

Hands down the best dealership I’ve worked with. I’ve bought three vehicles in as many years and plan to buy both of my daughter’s vehicles there as well. Wonderful group of people. bought three vehicles in as many years and plan to buy both of my daughter’s vehicles there as well. Wonderful group of people. More

Terrible experience. Will not but from again. Purchased a “certified” Toyota, has “surface rust”... not specified during sale. Lesson learned to take the word “certified” with a gain of salt. They did indee “certified” Toyota, has “surface rust”... not specified during sale. Lesson learned to take the word “certified” with a gain of salt. They did indeed help me get into a different truck, but I had to eat almost $7000 because of the “trade in “ difference. Take it or leave style to assisting. What a joke. More

It was a great experience. Mr Oscar Black, Billy and his team helped me out. I was very happy with my car. They are very professional. team helped me out. I was very happy with my car. They are very professional. More

Service on my vehicle Melissa Cates is the reason I keep returning to Durant, now known as Shottenkirk , . She makes me feel as family. If I still had my business I would h Melissa Cates is the reason I keep returning to Durant, now known as Shottenkirk , . She makes me feel as family. If I still had my business I would hire her away from you. More

A scheduled oil change and tire rotation shouldn’t take 2 1/2 hours. Plus they forgot to reset the oil change light, so my husband had to do it. 1/2 hours. Plus they forgot to reset the oil change light, so my husband had to do it. More