Shottenkirk Toyota Granbury

I could not believe the exceptional level of service I experienced the morning I came to Shottenkirk. I was originally under the impression my vehicle would only take a short amount of time to complete, experienced the morning I came to Shottenkirk. I was originally under the impression my vehicle would only take a short amount of time to complete, but when Alex, my service advisor told me of a separate issue, he already had a ride for me so that I didn't miss a beat! He even brought me a cup of coffee! He is a stellar employee and exemplifies the highest of standards that Shottenkirk displays. Please, for the sake of your business make sure he is thoroughly compensated for the value he provides your dealership. I have also had several encounters with Garland Robinson and all I can say is "WOW!" Her leadership and enthusiasm is clearly evident in the way she treats other employees. This in turn renders an amazing experience to all who are fortunate enough to have Shottenkirk at their back for all their car troubles and maintenance. More

Very quick and easy service, Alex responded quickly and answered all the questions I had. answered all the questions I had. More

Alex R. is great, great customer service and is very professional and reliable i’ll continue to go through Alex is great, great customer service and is very professional and reliable i’ll continue to go through Alex More

When I came to Shottenkirk Alex greeted me and was enthusiastic to help me with my vehicle. He did an outstanding job and went above and beyond to get me back in my car. I will definitely be returning enthusiastic to help me with my vehicle. He did an outstanding job and went above and beyond to get me back in my car. I will definitely be returning for future maintenance. More

Very helpful staff. Alex and Hassen both were great. Getting my car washed was a bonus. Alex and Hassen both were great. Getting my car washed was a bonus. More

Donte was amazingly friendly and helpful throughout the process. Deffinately would like to see him here for a long time as I have seen many of the people checking in vehicles for service come and go. process. Deffinately would like to see him here for a long time as I have seen many of the people checking in vehicles for service come and go. More

We moved to Glen Rose in January, and when we saw we’d have to drive so far for a dealership, we were sad. But once we went a couple of times and had the pleasure of working with Chris, we knew it was wor have to drive so far for a dealership, we were sad. But once we went a couple of times and had the pleasure of working with Chris, we knew it was worth the drive. This dealership is so homey, friendly and helpful!! We definitely recommend it to all!! More

Alex was outstanding! Very honest and kind. Donte greeted me and was very polite as well. I even was checked on by Garland the manager. It’s nice to see managers involved Very honest and kind. Donte greeted me and was very polite as well. I even was checked on by Garland the manager. It’s nice to see managers involved with customers. I’ll be back for sure. More

Biggest Bait and Switch in the Metroplex- I want to share my disappointing experience with Shottenkirk Toyota Granbury in the metroplex, as it has been the epitome of a bait-and-switch tactic. Despite share my disappointing experience with Shottenkirk Toyota Granbury in the metroplex, as it has been the epitome of a bait-and-switch tactic. Despite assurances from Hassan Tutson and Lexus the manager, who explicitly stated that the agreed-upon price for a 2020 Toyota Avalon would be honored if I visited the dealership, my actual encounter was far from what was promised. The rationale behind this commitment was conveyed as an attempt to prevent negotiations with other dealerships and establish transparency. However, upon my arrival, the reality was starkly different. The dealership quoted a price that was $3000 higher than what had been discussed over the phone, and they refused to honor the previously agreed-upon terms. This blatant breach of trust and failure to uphold their word is disheartening. I strongly caution anyone considering a purchase at this dealership to exercise extreme caution. The lack of honesty and integrity demonstrated during my interaction serves as a compelling reason to reconsider doing business with them. Based on my firsthand experience, I advise against making any purchases from Shottenkirk Toyota Granbury. It is essential to be aware of their deceptive practices and reluctance to stand by their commitments. More

CAN NOT IMPROVE ON PEFECTION. CHRIS DID AN OUTSTANDING JOB ON MY VEHICLE. HIGHLY RECOMMEND HIM FOR ANY SERVICES NEEDED CHRIS DID AN OUTSTANDING JOB ON MY VEHICLE. HIGHLY RECOMMEND HIM FOR ANY SERVICES NEEDED More