Alex Rodriguez
Alex Rodriguez at Shottenkirk Toyota Granbury
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Alex Rodriguez

Service Advisor

Shottenkirk Toyota Granbury

5100 U.S. 377
Granbury, TX 76049

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4.8
168 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

168 Reviews

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168 Reviews of Alex Rodriguez

April 27, 2024

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Employee Rating

Alex is amazing and Speak Spanish, gracias Alex ! Si hablan Español el los atenderá increíblemente More

by Adriana Herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Denise Rand

April 23, 2024

Dealership Rating
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Polite curiosity and timely Highly recommended Came in on 30 minutes notice Well done kids More

by Jeff.weick
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 24, 2024

Shottenkirk Toyota Granbury responded

Jeff., thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

April 20, 2024

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Employee Rating

MJ was great when she called me to let me know about the new conviencie fee on card charges. I felt prepared for my appointment. I appreciate all the text reminders. Alex was awesome and took great care of More

by Delaneywinter
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MJ, Alex

April 20, 2024

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Excellent! !! Mitch sold me a truck did great service. Alex in sales has been amazing. All around A+ More

by SPYDER_DRUMMER
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Mitch Morgan

April 15, 2024

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Alex was supposed to follow up with me about a part. Never heard back from him about the follow up repair. More

by MANNCLAN333
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota Granbury

April 12, 2024

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Employee Rating

Did not like the fact there is a 3% up charge for credit … It should be a cost of business … Makes you look like a small Resturant and it definitely affects your reputation negatively!! More

by Gene Auerbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Shottenkirk Toyota Granbury responded

Gene, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota Granbury

April 12, 2024

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Employee Rating

Service is excellent and the staff is great, very knowledgeable about what the customer needs. More

by ISMAEL.AYALA58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Shottenkirk Toyota Granbury responded

ISMAEL, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

April 10, 2024

Dealership Rating
Employee Rating

Quick and easy oil change. Recommended repairs that were due and upcoming maintenance. Very prompt service. More

by BOOMERSRENTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 12, 2024

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 05, 2024

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Employee Rating

We have not heard very positive feedback from friends and neighbors about Shottenkirk dealerships, But, our experiences so far have been positive. Keep up the good work! More

by KEVINKAREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2024

Shottenkirk Toyota Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

April 03, 2024

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Employee Rating

Moriah was awesome! She was very helpful during my service. She kept me informed during the service of everything that was being done. More

by JAPPLE307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2024

Shottenkirk Toyota Granbury responded

JAPPLE, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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