Shottenkirk Toyota Granbury

Seen the truck I wanted on the web site for the Weatherford location. After I filled out the info to let them know I was interested the manager called and put me in touch with a salesman I told him Weatherford location. After I filled out the info to let them know I was interested the manager called and put me in touch with a salesman I told him the stock number I was interested in and I let him know it would be a couple of days before I could come out. The next day I emailed the salesman to let him know what time to expect me and that I assumed the truck was on the lot. The following day I drove 45 minutes ‘to that location only to find out it was at the Granbury Location that was 15 minutes closer to my home. Mistakes happen but someone could have at least walked out on the lot and put eyes on the truck and saved me some time. I guess that should have been my first warning. So, I drove to the Granbury location. Hassan met with me and was very helpful. The VIP package was tacked on of course I expected that, it’s on the web site. What I didn’t expect was to be charged extra for the gold certification. Finally made it to the xxM office and guess what the only way to get a better interest rate is to buy to warranty. I had already been there three hours are more and was beat down and getting hungry. I did purchase the truck but if I could have found a similar one elsewhere with close to the same mileage and color I would have most likely gone elsewhere. More

Do not shop at Shotenkirk Toyota used made 1 payment then engine blows! Called and called and called took weeks to get looked at. Now waiting 4-6 months I was told at the least under the factory waranty and engine blows! Called and called and called took weeks to get looked at. Now waiting 4-6 months I was told at the least under the factory waranty and finally got a loaner a few weeks in. Took bad review to finally get a manager to call me offered me less than I paid for it loose the 3 payments and the tax’s I paid walk away loosing about $5000 way I see it way to go on the pre purchase 100 point joke inspection guys manager hung up on me thanks for your help sir More

Their customer service is second to none. The product quality is consistently outstanding, exceeding my expectations every time.I was completely impressed with their professionalism and custom The product quality is consistently outstanding, exceeding my expectations every time.I was completely impressed with their professionalism and customer service..The ambiance here is always inviting and comfortable. Heather was wonderful! More

They are reliable, honest and operate with integrity. I recommend them to anyone who is looking for some great mechanics. Heather always takes the time to answer any questions I may have, and provides me I recommend them to anyone who is looking for some great mechanics. Heather always takes the time to answer any questions I may have, and provides me with all the options available-from repair to replacement. As a woman, it can be difficult to find mechanics you can trust with your vehicle. More

The process was quick and efficient, I gave Heather my request and the entire process took an hour. request and the entire process took an hour. More

Excellent customer service that keeps you informed about your vehicle and the whole process. Definitely shows they care your vehicle and the whole process. Definitely shows they care More

Efri provided great customer service & guidance on scheduling vehicle maintenance for my white Toyota Tacoma scheduling vehicle maintenance for my white Toyota Tacoma More

Came in today (1/24) to service my car and received an outstanding service from Eli Rodriquez. He did a thorough job on my car and shared with me other issues that he noticed. I am very thankful that ass outstanding service from Eli Rodriquez. He did a thorough job on my car and shared with me other issues that he noticed. I am very thankful that associates like Eli take the time to identify potential problems before they become major issue. He's not only thorough, but also friendly, yet professional. Highly recommend Eli and Shottenkirk Toyota. Worth the drive from Fort Worth. More

The service is above standards for excellence. I am thankful to Heather and Brook for always helping make a good experience. I am thankful to Heather and Brook for always helping make a good experience. More

Very kind employees. Heather my advisor was very kind and knowledgeable. I had all good experience. Heather my advisor was very kind and knowledgeable. I had all good experience. More