Shottenkirk Toyota Granbury

Actually, Garland Robinson in service is the one who has given us great service for several years and deserves the credit. She's been great and we appreciate how she has worked with us over the years. given us great service for several years and deserves the credit. She's been great and we appreciate how she has worked with us over the years. More

Makalalynn service advisor was super kind, friendly. I appreciate the service manager giving me a little break on the price since it was a very expensive part. I appreciate the service manager giving me a little break on the price since it was a very expensive part. More

Hassan and the entire Toyota crew are incredible, they make the stress of purchasing a vehicle as manageable as possible. They communicate at every step and I was able to get the vehicle I wanted after a make the stress of purchasing a vehicle as manageable as possible. They communicate at every step and I was able to get the vehicle I wanted after another dealership wouldn't help me find what I wanted. Thank you Hassan and Shottenkirk Toyota of Granbury! More

Used Shottenkirk several times. Car comes back dirty with oily handprints and lug nut lock laying in seat. Oil on carpet, partially complete work. Advisors kind but attention to de Car comes back dirty with oily handprints and lug nut lock laying in seat. Oil on carpet, partially complete work. Advisors kind but attention to detail is none existent. Will only use them for Toyota required service. More

Appt at 2:30pm left at 6:15 poor tech poor service techs couldn’t make up minds who would test drive couldn’t make up minds who would test drive More

I absolutely am blown away by the service, attention and detail this dealership provides for its customers. From the scent in the bathroom to the high quality leather chairs, coffee, and little shopping are detail this dealership provides for its customers. From the scent in the bathroom to the high quality leather chairs, coffee, and little shopping area - AND their communication, it’s very clear that this dealership aims to go above and beyond to put the customer first from appointment booking, follow up on new car appraisal, to taking the dedicated time to walk you through your repairs so you completely understand them, providing financing, and making sure you are comfortable not only during your stay but after by leaving your car freshly washed. I live an hour away and I will choose to come here and spend my dollars with my service advisor, alex, who I trust and who has never once been rude or made me feel uneducated as a customer. I enjoy my experience every single time I come and look forward to it. I choose to come here, even though it’s an hour drive, and it’s worth every penny. unlike other dealers who treat you like crud, this place really tries to go above and beyond. Nice job Alex and Garland! More

The service tech, Dante, I think, was amazing ! ! He was kind, knowledgeable and very helpful with everything! ! He was kind, knowledgeable and very helpful with everything! More

Garland has taken care of my truck anytime it needed service or any questions i may have service or any questions i may have More

Be sure you are prepared and know what you are doing. They will take advantage of you otherwise. It was our fault, elderly, retired, unsure, and 10 plus years since we purchased a vehicle. They are a They will take advantage of you otherwise. It was our fault, elderly, retired, unsure, and 10 plus years since we purchased a vehicle. They are a business and they did make their money off of us. I wish they would have been more helpful in the process. No hard feelings because we believe we did our best and Jaun and Tyler were great! More

Overall great experience. Nick found the car I was looking for. I had reached out to many dealers in the Dfw area, but Nick was the one that came through! He knew the ins a Nick found the car I was looking for. I had reached out to many dealers in the Dfw area, but Nick was the one that came through! He knew the ins and outs of the grand highlander and was able to teach us with ease! Thank you Nick!! More