Shottenkirk Toyota Granbury

Everyone was very friendly and accommodating. Wade Elliott was very knowledgeable and patiently answered all of our questions. Wade Elliott was very knowledgeable and patiently answered all of our questions. More

Wade Elliott at shottenkirk toyota granbury was amazing to work with. He was very knowledgeable and did not try to pressure me. I will definitely go back again! to work with. He was very knowledgeable and did not try to pressure me. I will definitely go back again! More

My service rider (male 40-50, glasses, hat🤗) was very engaged, addressed all concerns and let me know the status while I waited. I always enjoy the receptionist also and I love having my car washed. engaged, addressed all concerns and let me know the status while I waited. I always enjoy the receptionist also and I love having my car washed. More

I don’t normally leave reviews, but I had a really negative experience when I bought a car at Shottenkirk recently, and I felt compelled to share in hopes that others could avoid something similar. I negative experience when I bought a car at Shottenkirk recently, and I felt compelled to share in hopes that others could avoid something similar. I live out of state, so I knew buying a car I saw online could be challenging. I was hopeful that the sales associate would make the process as easy as possible, but that was definitely not the case! It was so disorganized and stressful from the beginning. There were countless issues that arose and instead of communicating with me during the day, I would get phone calls late in the evening with issues that were out of my control. My biggest issue and the biggest warning I have for others has to do with the warranty they sold me. They presented a warranty for the powertrain for $436. It sounded too good to be true, but I was assured by Tyler Aiken that it was legitimate. He charged me $4,000 for this warranty! He took advantage of me! A large reason I purchased my car when I did was because they promised to deliver my car 2 days later. That delivery was constantly pushed back, and I wouldn’t be told about it until last minute. When my car did finally arrive, there were a lot of scratch marks and dings on the exterior that were not shown in the pictures or disclosed by the sales associate despite my asking. The dealership also charged me to tint the windows, and when the car arrived there were numerous scratches in the new tint. Just really disappointing all around! Finally, I think the most discouraging aspect of the entire buying experience would have to be the complete lack of customer service at Shottenkirk. This lack of customer service is consistent across all departments, manager included. My husband and I were not treated very well, and that left a lasting impression. You may have a better experience if you are local, but if you are purchasing a car from Shottenkirk online, I would caution you. More

Very efficient dealership. Not pushy and resolved any concerns right away. Tiffany was fantastic. Dealership was 90 miles away for us and we’ll worth the drive and experience! Not pushy and resolved any concerns right away. Tiffany was fantastic. Dealership was 90 miles away for us and we’ll worth the drive and experience! More

Competent, timely, and efficient. Ron listened carefully and clearly. He communicated well, finished early and under estimate. Ron listened carefully and clearly. He communicated well, finished early and under estimate. More

Great customer service. Nice waiting area. Services provided were completed in just over an hour. Nice waiting area. Services provided were completed in just over an hour. More

Car was filthy and hardly any gas in the vehicle. Multiple scratches on the car that couldn't be revealed until I took it to Nicks detailing shop in Fort Worth. It's going to cost me a minimum of $25 Multiple scratches on the car that couldn't be revealed until I took it to Nicks detailing shop in Fort Worth. It's going to cost me a minimum of $2500.00 to get the car looking as it should, especially with less than 10,000 miles on it.! More

Friendly, helpful & knowledgeable! Made purchasing my Toyota enjoyable! Gave me a good price on my trade. Would buy from them again. Made purchasing my Toyota enjoyable! Gave me a good price on my trade. Would buy from them again. More

My sales experience at Shottenkirk was perfect. Wade was my salesman. He followed up with me a couple of times on a vehicle I had inquired about. If he hadn't, I probably would have moved on. I Wade was my salesman. He followed up with me a couple of times on a vehicle I had inquired about. If he hadn't, I probably would have moved on. I wasn't sure it was what I wanted at first, but it was actually EXACTLY what I wanted. He never "bugged" me. Just helpful. Best sales experience on a car EVER! More