Shottenkirk Toyota Granbury - Service Center

The employees at this dealership are always very friendly and helpful. Waiting times are reasonable and the facility is clean and well stocked. and helpful. Waiting times are reasonable and the facility is clean and well stocked. More

I had to wait 10 o 15 minutes afer paying before vehicle was readyto go. This is a new experience tht I do not like. Also received a list of 5 expensiv fulshings tht I suspect ae coming from the SALES depa was readyto go. This is a new experience tht I do not like. Also received a list of 5 expensiv fulshings tht I suspect ae coming from the SALES department. I don't need such a list. I know when my vehicle needs wok. I'm not stupid or rich. R Mauer More

I dropped by just to get a quick wash and it took 50 minutes due to some crazy new process they have. I think I'll pay to have someone else wash it in two minutes. minutes due to some crazy new process they have. I think I'll pay to have someone else wash it in two minutes. More

I would not recommend it to anyone! The service was non existent after numerous trying on my part to get them to fix it ! The best fix they had for a front end alignment was to over inflate one side and un existent after numerous trying on my part to get them to fix it ! The best fix they had for a front end alignment was to over inflate one side and under inflation on the opposite side ! They told me they "made minor adjustments but it should drive straight " The check engine light would come on they would clear it, and before I could get home it was back on ! I had to go to auto zone to get a print out to show them what was wrong twice ! After having the truck 14 day ( 10 days the truck was in the shop) They finally gave up and put me in another vehicle the radio glitches ,changes channels, keeps asking if I want to reset the time on it ( every 30 seconds) I know they won't fix it so why bother? I've had it 11 days and hate it ! I don't want to trade it because they have already hit my credit score so many times they dropped my score ! More

I took my 2018 Toyota Prius in for the annual state inspection & oil change & received prompt attention & service. inspection & oil change & received prompt attention & service. More

I dropped off my vehicle for service after purchasing it two months prior. They came back and said that it needed spark plugs and new motor mounts. When I asked if they were covered under our warranty she s two months prior. They came back and said that it needed spark plugs and new motor mounts. When I asked if they were covered under our warranty she said that it was. When I asked her if she was sure she stated that she would have to go ask her boss. I waited and waited and finally walked around the corner to see her on the phone with the Weatherford Shottenkirk Toyota (where we actually purchased the vehicle) to find out which warranty we had. I had the paperwork in my purse, all she had to do was ask me. Then, when I asked her why the car needed spark plugs and new motor mounts after just passing the "100 point Inspection", she passed me off to my sales person. Not very knowledgeable or efficient. More

Friendly knowledgeable staff from time of arrival through completion. Completes tasks in a timely manor with competitive pricing. completion. Completes tasks in a timely manor with competitive pricing. More

Lack of communication between staff, tried to sell service they just sold me. Not friendly customer service. service they just sold me. Not friendly customer service. More

Awesome service especially the lady service advisor , she got my car in and out very quickly!! got my car in and out very quickly!! More

I had a 2:30 appointment and it took an 1 hour and 45 minutes to service my vehicle. I feel this is approximately 1 hour too long. I put that I would recommend this dealership to others but this is not minutes to service my vehicle. I feel this is approximately 1 hour too long. I put that I would recommend this dealership to others but this is not the first time I have had to wait too long. When I first bought this truck I was super pleased with the service departments time efficiency. More