Shottenkirk Toyota Granbury - Service Center

I took my 2018 Toyota Prius in for the annual state inspection & oil change & received prompt attention & service. inspection & oil change & received prompt attention & service. More

Lack of communication between staff, tried to sell service they just sold me. Not friendly customer service. service they just sold me. Not friendly customer service. More

Friendly knowledgeable staff from time of arrival through completion. Completes tasks in a timely manor with competitive pricing. completion. Completes tasks in a timely manor with competitive pricing. More

Service takes entirely too long even with appointment. My appt was at 7:00 an I did not leave until 9:15 on a simple first check . I had to ask for my ticket so I could pay an leave after watching car My appt was at 7:00 an I did not leave until 9:15 on a simple first check . I had to ask for my ticket so I could pay an leave after watching car sit outside ready. Not a good experience but used only because it was close. More

I dropped off my vehicle for service after purchasing it two months prior. They came back and said that it needed spark plugs and new motor mounts. When I asked if they were covered under our warranty she s two months prior. They came back and said that it needed spark plugs and new motor mounts. When I asked if they were covered under our warranty she said that it was. When I asked her if she was sure she stated that she would have to go ask her boss. I waited and waited and finally walked around the corner to see her on the phone with the Weatherford Shottenkirk Toyota (where we actually purchased the vehicle) to find out which warranty we had. I had the paperwork in my purse, all she had to do was ask me. Then, when I asked her why the car needed spark plugs and new motor mounts after just passing the "100 point Inspection", she passed me off to my sales person. Not very knowledgeable or efficient. More

Awesome service especially the lady service advisor , she got my car in and out very quickly!! got my car in and out very quickly!! More

I had a 2:30 appointment and it took an 1 hour and 45 minutes to service my vehicle. I feel this is approximately 1 hour too long. I put that I would recommend this dealership to others but this is not minutes to service my vehicle. I feel this is approximately 1 hour too long. I put that I would recommend this dealership to others but this is not the first time I have had to wait too long. When I first bought this truck I was super pleased with the service departments time efficiency. More

Service manager Kirk responded immediately to service problem and made sure car was okay and engine was not damaged. problem and made sure car was okay and engine was not damaged. More

My tires were all at 24psi after they did a tire rotation...I had to inflate them when I arrived home. rotation...I had to inflate them when I arrived home. More

The service staff was very courteous and service was done on time as promised. The car was washed and windows cleaned. on time as promised. The car was washed and windows cleaned. More