Shottenkirk Toyota Granbury - Service Center

Service takes entirely too long even with appointment. My appt was at 7:00 an I did not leave until 9:15 on a simple first check . I had to ask for my ticket so I could pay an leave after watching car My appt was at 7:00 an I did not leave until 9:15 on a simple first check . I had to ask for my ticket so I could pay an leave after watching car sit outside ready. Not a good experience but used only because it was close. More

Service manager Kirk responded immediately to service problem and made sure car was okay and engine was not damaged. problem and made sure car was okay and engine was not damaged. More

My tires were all at 24psi after they did a tire rotation...I had to inflate them when I arrived home. rotation...I had to inflate them when I arrived home. More

The service staff was very courteous and service was done on time as promised. The car was washed and windows cleaned. on time as promised. The car was washed and windows cleaned. More

They even replaced a bad floor mat!! It’s the little things like that and the quick service that brings me back things like that and the quick service that brings me back More

I have received excellent service every time that I had my car in for service. All service people were extremely helpful each time. Great dealer. my car in for service. All service people were extremely helpful each time. Great dealer. More

Excellent service … they did a superb job and quite quickly. I will for sure cone back quickly. I will for sure cone back More

Took three times longer than they said. Word word word Took three times longer than they said. Word word word word word word word word Took three times longer than they said. Word word word word word word word word More

Always a pleasant experience! Will be coming in soon for annual State inspection. See you then! annual State inspection. See you then! More

They took very good care of my truck. My only issue is that the tech misunderstood the service advisor and replaced the cabin air filter, (it actually needed it). The issue is that I didn't know about it that the tech misunderstood the service advisor and replaced the cabin air filter, (it actually needed it). The issue is that I didn't know about it until it was time to pick up my truck. No one called to tell me it had been done. I was shown the old filter and told they could put it back in if I didn't want to pay for it. In my opinion it was there mistake and I shouldn't have had to pay for it. I also believe they were sure that I would once I saw it. That's not quite right to me. More