Shottenkirk Toyota Granbury - Service Center

Great service from all involved in the process. Very friendly, considerate of time and outside temp. Smile on almost every face when recognized as repeat customer friendly, considerate of time and outside temp. Smile on almost every face when recognized as repeat customer More

I brought my car in for regular maintenance. The staff was friendly and professional, the waiting areas clean and comfortable, work completed before estimated time. was friendly and professional, the waiting areas clean and comfortable, work completed before estimated time. More

did not put any screws back in after the oil change! all the boards were lose inside the hood. please complete full job when working with someone’s car! pay attention to detail please! the boards were lose inside the hood. please complete full job when working with someone’s car! pay attention to detail please! More

Long time customers of Shottenkirk Toyota (and its predecessor). We have always received courteous and professional service from both the sales staff and the service staff. We have purchased two vehic predecessor). We have always received courteous and professional service from both the sales staff and the service staff. We have purchased two vehicles from them and fortunately Toyotas don't require a lot of service, but when they do it is always done well. More

As usual, they did a good job on the car. Folks in the service area were polite and informative. A good experience all the way around. service area were polite and informative. A good experience all the way around. More

Greatly lacking in customer service and friendliness. The service person who initially asked my concerns was friendly and professional enough. However, not a single other person ever spoke or even make The service person who initially asked my concerns was friendly and professional enough. However, not a single other person ever spoke or even make eye contact with me even while standing in the inside door of the service personnel (after waiting 45 minutes for a tire problem). I realize I did not make an appointment, but the length of the time needed to address my tire problem was not offered at any time except when, finally, I walked into the office and asked another service person (not the initial person) if he could provide me information on how much longer it would take. Again, what struck me most (even more than the wait!) was the total unfriendliness of the business. Even the person to whom I paid was pre-occupied with a conversation with someone else in her office. More

Quick & efficient. Appreciate the complete transaction. This was an inspection. I do not have 25 words to say. I think this survey should allow less words in this area. This was an inspection. I do not have 25 words to say. I think this survey should allow less words in this area. More

First time maintenance on my new car. Scheduling was convenient, I was able to schedule for next day. Service advisor was friendly and work completed in fair amount of time. convenient, I was able to schedule for next day. Service advisor was friendly and work completed in fair amount of time. More

Great service !! The advisor was very nice and fast service , my problem was the compresor at my brand new RAV4 and was under warranty. I can’t wait to do some updates to my car service , my problem was the compresor at my brand new RAV4 and was under warranty. I can’t wait to do some updates to my car More

Nicely done!!Everyone we encountered was fantastic, Nicely done!! Everyone we encountered was fantastic, courteous and helpful. Excellent customer service. I cannot remember the name of the man who Nicely done!! Everyone we encountered was fantastic, courteous and helpful. Excellent customer service. I cannot remember the name of the man who assisted me in the servicing of our vehicle he was extremely helpful and so easy to work with. More