Shottenkirk Toyota Granbury - Service Center

They really took care of me and the vehicle. They communicated with me throughout the process. They sent an email to confirm my appointment with the dealership. communicated with me throughout the process. They sent an email to confirm my appointment with the dealership. More

I always have a positive experience when visiting the service department. They are quick to assist, are knowledgeable and courteous. Chad gave me updates during my most recent visit. The waiting area is service department. They are quick to assist, are knowledgeable and courteous. Chad gave me updates during my most recent visit. The waiting area is clean and comfortable. More

The service department is helpful, friendly and professional. In this case the problem was quickly and accurately diagnosed, repair and parts quoted and parts obtained. Once parts were received the professional. In this case the problem was quickly and accurately diagnosed, repair and parts quoted and parts obtained. Once parts were received the repairs were quickly completed. More

Having to wait nearly two hours for an oil change, when an appointment is scheduled is ridiculous. I see no reason to return to the dealership since I now am paying for my service. an appointment is scheduled is ridiculous. I see no reason to return to the dealership since I now am paying for my service. More

My hostess did a great job of waiting on me. My checkout was good and my overall experience was thorough, friendly, and everyone was pleasant was good and my overall experience was thorough, friendly, and everyone was pleasant More

I have contacted Toyota many times. I have a BRAND new Toyota 4 runner and my brakes squeak. It’s embarrassing and I’m highly disappointed. It has nothing to do with the service it’s that no one is fixing Toyota 4 runner and my brakes squeak. It’s embarrassing and I’m highly disappointed. It has nothing to do with the service it’s that no one is fixing the issue More

The people are very curious and kind. Didnt have much done to my car but I feel confident that everything that was needed was done. Thanks done to my car but I feel confident that everything that was needed was done. Thanks More

I was treated very well. It was a very long process in getting the parts for my '08 Solara, but Garland was a real bulldog in tracking the parts. getting the parts for my '08 Solara, but Garland was a real bulldog in tracking the parts. More

Awesome experience. The fact that you require 25 words Awesome experience. The fact that you require 25 words minimum for a review is absolutely ridiculous. I can summarize my entire service experience Awesome experience. The fact that you require 25 words minimum for a review is absolutely ridiculous. I can summarize my entire service experience in two words. More

THEY HAVE THE WRONG NAME ON OUR INVOICE. I HAVE NOTIFIED THEM TWICE. The first time I called it to Garlands attention. The second time the gentleman I talked to did not know how to correct the information. THEM TWICE. The first time I called it to Garlands attention. The second time the gentleman I talked to did not know how to correct the information. Cari said she would fix the problem. Since the car was purchased at this dealership and when the appointment was made they had the right name there should be no problem getting the right name. More