Shottenkirk Toyota Granbury - Service Center

It’s hard to make an appointment and get in at that time. Sometimes you have to wait hours. My car hasn’t been fixed properly, but instead of working back in right away to make this game right, I was tol Sometimes you have to wait hours. My car hasn’t been fixed properly, but instead of working back in right away to make this game right, I was told I might have to wait 2-3 hours after I got there for my assigned appointment time. More

The service department is accomodating on their scheduling and and ultra and the work was efficient. We waited for the car in a nice space. scheduling and and ultra and the work was efficient. We waited for the car in a nice space. More

Service Department has always done a great job with my now over 200,000 mile Camry. Finally replaced front brakes for first time this visit and price ($50 coupon on site) and experience was excellent. now over 200,000 mile Camry. Finally replaced front brakes for first time this visit and price ($50 coupon on site) and experience was excellent. More

Did not have a long wait even though I did not have an appointment. Everyone was friendly and helpful. You do need to get your car washer fixed. appointment. Everyone was friendly and helpful. You do need to get your car washer fixed. More

They did not rotate the tires on vehicle because I forgot to give them the tire lock. This is not there fault but as a customer service ..1 They should have looked at the service rep. Should have looked at t to give them the tire lock. This is not there fault but as a customer service ..1 They should have looked at the service rep. Should have looked at tires and asked for the wheel lock or 2 They could have called and asked where it was instead of just not doing it. That is why they were given 3 stars. Nothing bad but not expecting anything more. More

Had very excellent help and service. Fixed everything Had very excellent help and service. Fixed everything that I needed to be done. Garland made sure that I was kept up to date on my vehicle status. S Had very excellent help and service. Fixed everything that I needed to be done. Garland made sure that I was kept up to date on my vehicle status. She did great. More

Garland is great a pleasure to deal with. You need more Garland is great a pleasure to deal with. You need more employees like her what a great asset you have in her at Toyota. Thanks Garland is great a pleasure to deal with. You need more employees like her what a great asset you have in her at Toyota. Thanks More

As always excellent customer service and a job well done. I would recommend this service department to my family and friends. Keep up the great customer service. I would recommend this service department to my family and friends. Keep up the great customer service. More

Garland is always there to help me and takes care of all my vehicle needs. She also reminds what to expect at the next service . Polite and courteous at every visit. Cari at the cashiers desk is always the my vehicle needs. She also reminds what to expect at the next service . Polite and courteous at every visit. Cari at the cashiers desk is always there to great me and she can also answer just about any last minute question that might pop up. She has been there as long as I have been using the dealership. If memory serves me right I am coming up on 8 years now. They can service your non Toyota brand vehicles too. More

I give my salesman Oscar Black 5 stars but everything after that I would give a negative star if I could! First, I discovered an $1,850 “reconditioning fee” in my paperwork after the sale that I was not after that I would give a negative star if I could! First, I discovered an $1,850 “reconditioning fee” in my paperwork after the sale that I was not told about, which would be ok IF my wiper fluid wasn’t bone dry when I got the truck home, & I had to buy 4 valve stem caps, and my maintenance light wasn’t coming on the very week that I purchased the truck! Then a month later first good rain we had, my driver side wiper fell apart! Called & asked to speak w/ a GM, was told “I will personally hand him this note” well that was 2.5 months ago & no one has called me back to this day!! So, 4 days ago I take my truck in for an oil change, I informed the girl checking me in of my dissatisfaction & she was snarky to me about it saying “I’m sorry you had a problem w/ your salesman” Then says “‘maybe you should’ve called us” told her I DID, and she just blew me off! Get my truck back in 45 minutes from oil change & tire rotation, get out on the hiway that runs in front of the dealership, reach 55mph & my steering wheel starts shaking so I turn around immediately & take it back, same girl looks out the window from her desk, sees me pull up & rolls her eyes & tells someone else to come to me! Then they talk to me like I’m dumb, so I go inside & ask for someone in charge, guy points to the service manager & same girl is in there telling him about me! So, he offers to take a ride w/ me to see what I’m taking about!! He says “oh the tires are probably out of balance” UMMM, THAT’S PART OF A TIRE ROTATION!! At least in every tire shop I’ve ever been to anyway!! This time it takes them an HOUR just to balance my tires! I also posted a bad review on their Facebook page the day I called & asked to speak to a general manager & my wiper fell apart, also to this day NO RESPONSE!! Sad thing is, we were going to buy my husband a new Tundra from this same dealership since it is the closest to our house, needless to say, we got his truck from DALLAS!! They lost a $52,000 sale because of the way I was treated! And on Saturday, we will be taking his truck to Brownwood for his oil change! We do not trust Shottenkirk AT ALL!! Service AFTER the sale is what brings people back, they need to learn that! More