Shottenkirk Toyota Granbury - Service Center

Had very excellent help and service. Fixed everything Had very excellent help and service. Fixed everything that I needed to be done. Garland made sure that I was kept up to date on my vehicle status. S Had very excellent help and service. Fixed everything that I needed to be done. Garland made sure that I was kept up to date on my vehicle status. She did great. More

Garland is always there to help me and takes care of all my vehicle needs. She also reminds what to expect at the next service . Polite and courteous at every visit. Cari at the cashiers desk is always the my vehicle needs. She also reminds what to expect at the next service . Polite and courteous at every visit. Cari at the cashiers desk is always there to great me and she can also answer just about any last minute question that might pop up. She has been there as long as I have been using the dealership. If memory serves me right I am coming up on 8 years now. They can service your non Toyota brand vehicles too. More

I give my salesman Oscar Black 5 stars but everything after that I would give a negative star if I could! First, I discovered an $1,850 “reconditioning fee” in my paperwork after the sale that I was not after that I would give a negative star if I could! First, I discovered an $1,850 “reconditioning fee” in my paperwork after the sale that I was not told about, which would be ok IF my wiper fluid wasn’t bone dry when I got the truck home, & I had to buy 4 valve stem caps, and my maintenance light wasn’t coming on the very week that I purchased the truck! Then a month later first good rain we had, my driver side wiper fell apart! Called & asked to speak w/ a GM, was told “I will personally hand him this note” well that was 2.5 months ago & no one has called me back to this day!! So, 4 days ago I take my truck in for an oil change, I informed the girl checking me in of my dissatisfaction & she was snarky to me about it saying “I’m sorry you had a problem w/ your salesman” Then says “‘maybe you should’ve called us” told her I DID, and she just blew me off! Get my truck back in 45 minutes from oil change & tire rotation, get out on the hiway that runs in front of the dealership, reach 55mph & my steering wheel starts shaking so I turn around immediately & take it back, same girl looks out the window from her desk, sees me pull up & rolls her eyes & tells someone else to come to me! Then they talk to me like I’m dumb, so I go inside & ask for someone in charge, guy points to the service manager & same girl is in there telling him about me! So, he offers to take a ride w/ me to see what I’m taking about!! He says “oh the tires are probably out of balance” UMMM, THAT’S PART OF A TIRE ROTATION!! At least in every tire shop I’ve ever been to anyway!! This time it takes them an HOUR just to balance my tires! I also posted a bad review on their Facebook page the day I called & asked to speak to a general manager & my wiper fell apart, also to this day NO RESPONSE!! Sad thing is, we were going to buy my husband a new Tundra from this same dealership since it is the closest to our house, needless to say, we got his truck from DALLAS!! They lost a $52,000 sale because of the way I was treated! And on Saturday, we will be taking his truck to Brownwood for his oil change! We do not trust Shottenkirk AT ALL!! Service AFTER the sale is what brings people back, they need to learn that! More

They have always taken good care of me and my family. Nice and friendly staff reasonable times to get service done. Got good staff that seems to like working there. Nice and friendly staff reasonable times to get service done. Got good staff that seems to like working there. More

I have used this dealership for over 15 years. This was first time I’ve been asked to agree to a $135 fee up front for my truck to be looked at. When part needed was on back order a rental was not availab first time I’ve been asked to agree to a $135 fee up front for my truck to be looked at. When part needed was on back order a rental was not available as had been in the past. Repair was completed & everything seems fine. I will consider other shops in future. More

Great service especially being short on staff friendly and prompt with recommendations of wiper blade replacement price was reasonable. I will let them service my vehicles in the future. and prompt with recommendations of wiper blade replacement price was reasonable. I will let them service my vehicles in the future. More

The service department is always able to get my vehicles in and out in a timely manner and they’re all a pleasure to work with. in and out in a timely manner and they’re all a pleasure to work with. More

All the people were very helpful and polite. I had a recall service on the airbags and I had to make two trips to the dealership because a part had to be ordered. recall service on the airbags and I had to make two trips to the dealership because a part had to be ordered. More

Help get my insurance kicked started. Couldn’t have done it without Matthew’s help in service department. I will recommend them for service, thank tou it without Matthew’s help in service department. I will recommend them for service, thank tou More