Shottenkirk Toyota Granbury - Service Center

I have been to this dealership twice and I thought my tire rotation was being completed. I wasn't expecting for the dealership to do it but at least a recommendation. I'm coming from a dealership that wa tire rotation was being completed. I wasn't expecting for the dealership to do it but at least a recommendation. I'm coming from a dealership that was doing it for free without me asking for it. More

My main reason for service was to have my oil changed after 10K miles. Secondly a tire rotation. Garland decided I did not need an oil change and did not consult with me. When checking out, I learned of after 10K miles. Secondly a tire rotation. Garland decided I did not need an oil change and did not consult with me. When checking out, I learned of no oil change. To get the oil changed I waited 45 minutes longer than the 1 1/5 hours already waited. Garland did not apologize and acted like it was no big deal. It was to me. An apology goes a long way. More

Had oil change appointment. Should be able to service appointments on time. Should not have to be there for 1 1/2 to 2 hours appointments on time. Should not have to be there for 1 1/2 to 2 hours More

The price wasn’t comparable to the service that was provided. I sent to much money for some one to tell me that my gas cap was loose. provided. I sent to much money for some one to tell me that my gas cap was loose. More

Every time I have received an oil change from a Toyota dealership my car was cleaned and vacuumed and here is was not but that is not the reason for the rating the reason is. Upon my arrival to retrieve m dealership my car was cleaned and vacuumed and here is was not but that is not the reason for the rating the reason is. Upon my arrival to retrieve my vehicle I found my vehicle not only unsecured but the windows down and the keys left in the ignition. More

Several people bent over backwards to be helpful. Especially the lady at check out and a parts person who with the lady found a part that was difficult to get. Especially the lady at check out and a parts person who with the lady found a part that was difficult to get. More

They did much much better this time. Last two times have a complete disaster. None none none none none none none none none none none a complete disaster. None none none none none none none none none none none More

Great service Friendly Service Representative. Overall interaction with dealer was a good experience The young lady who was on service desk was great. Good feedback during wait time interaction with dealer was a good experience The young lady who was on service desk was great. Good feedback during wait time More

Made a service appointment for oil change, tire rotation and balance. I arrived at the dealership on time for appointment. There were two cars in both oil change bays and three waiting. I spoke to the te and balance. I arrived at the dealership on time for appointment. There were two cars in both oil change bays and three waiting. I spoke to the tech and reminded him of my appointment, he said it would be a hour to two hour wait. I reminded him I made an appointment. He response was "we are working on it". So it really doesn't do any good to make an appointment. So thus was a wasted trip. I tried calling the service manager, after seven calls, I finally got to leave a message to return my call. Surprise, no phone call was returned. More

New to the area. Third Toyota dealership to do work on my car since I purchased it new. I’m impressed with the professional care and service and value of owning a Toyota! car since I purchased it new. I’m impressed with the professional care and service and value of owning a Toyota! More