Shottenkirk Toyota Granbury - Service Center

Service Advisor Garland Robinson was very friendly, competent and efficient. Repairs were completed on time as discussed and at a fair price. Several other people with whom I had contact were also very competent and efficient. Repairs were completed on time as discussed and at a fair price. Several other people with whom I had contact were also very attentive and helpful. Thanks to all. More

Rotated my tires but then did not air them up to the required pressure. Said they checked all the fluids and inspected everything but did not fill washer fluid. required pressure. Said they checked all the fluids and inspected everything but did not fill washer fluid. More

I came in for a 20k maintenance. I had been having trouble getting my gps to show up on my monitor and it was creating a dangerous situation when driving by myself and trying to us my phone for direct trouble getting my gps to show up on my monitor and it was creating a dangerous situation when driving by myself and trying to us my phone for directions. Hunter took the time to set up the car play and get the monitor working again! Thank you so much!!! More

My main reason for service was to have my oil changed after 10K miles. Secondly a tire rotation. Garland decided I did not need an oil change and did not consult with me. When checking out, I learned of after 10K miles. Secondly a tire rotation. Garland decided I did not need an oil change and did not consult with me. When checking out, I learned of no oil change. To get the oil changed I waited 45 minutes longer than the 1 1/5 hours already waited. Garland did not apologize and acted like it was no big deal. It was to me. An apology goes a long way. More

I have been to this dealership twice and I thought my tire rotation was being completed. I wasn't expecting for the dealership to do it but at least a recommendation. I'm coming from a dealership that wa tire rotation was being completed. I wasn't expecting for the dealership to do it but at least a recommendation. I'm coming from a dealership that was doing it for free without me asking for it. More

Had oil change appointment. Should be able to service appointments on time. Should not have to be there for 1 1/2 to 2 hours appointments on time. Should not have to be there for 1 1/2 to 2 hours More

The price wasn’t comparable to the service that was provided. I sent to much money for some one to tell me that my gas cap was loose. provided. I sent to much money for some one to tell me that my gas cap was loose. More

Every time I have received an oil change from a Toyota dealership my car was cleaned and vacuumed and here is was not but that is not the reason for the rating the reason is. Upon my arrival to retrieve m dealership my car was cleaned and vacuumed and here is was not but that is not the reason for the rating the reason is. Upon my arrival to retrieve my vehicle I found my vehicle not only unsecured but the windows down and the keys left in the ignition. More

Several people bent over backwards to be helpful. Especially the lady at check out and a parts person who with the lady found a part that was difficult to get. Especially the lady at check out and a parts person who with the lady found a part that was difficult to get. More

They did much much better this time. Last two times have a complete disaster. None none none none none none none none none none none a complete disaster. None none none none none none none none none none none More