Shottenkirk Toyota Granbury - Service Center

Everyone was so nice and courteous. Garland took really great care of me and called to explain what was found and needed. I certainly appreciated it. great care of me and called to explain what was found and needed. I certainly appreciated it. More

The sales man didn’t really seem very helpful when I dropped off. I left without 2 hubcaps. Waiting for call back from manager now.. dropped off. I left without 2 hubcaps. Waiting for call back from manager now.. More

Service is always amazing! We have other vehicles besides Toyota and we use them for all of our vehicles. Kudos to such an amazing service team! Toyota and we use them for all of our vehicles. Kudos to such an amazing service team! More

Always fast accurate service.this survey should cost you the 5 star rating. As I have stated what my sentiment was. Yet that wasn't good enough for you thus wasting my time. the 5 star rating. As I have stated what my sentiment was. Yet that wasn't good enough for you thus wasting my time. More

Mathew kept me informed during the entire visit. Service visit was one of the easiest and fastest visits in my life. You guys do a solid job!!!!! Keep up the good work. Thank you visit was one of the easiest and fastest visits in my life. You guys do a solid job!!!!! Keep up the good work. Thank you More

They took care of the recall. I was surprise on the length of time it took but I did receive a loaner car. That was nice. length of time it took but I did receive a loaner car. That was nice. More

Great service at the amount quoted. Everyone i spoke with was gracious and knowledgeable. Everyone from the lady that made my reservation to the gentlemen on the shuttle. was gracious and knowledgeable. Everyone from the lady that made my reservation to the gentlemen on the shuttle. More

Very poor service. I’ve had to call up there about 5 Very poor service. I’ve had to call up there about 5 times, to get an appointment. Service advisors normally don’t call you back?? Very poor service. I’ve had to call up there about 5 times, to get an appointment. Service advisors normally don’t call you back?? More

New representative but he was thorough and respectful and suggested some filters that needed to be changed. Vehicle was in clean condition when returned. Very kind professional. suggested some filters that needed to be changed. Vehicle was in clean condition when returned. Very kind professional. More

I'm wothout words every time i come here for service. And even with my Altima, I will choose to come to Toyota first before stepping foot anywhere else, And i live an hour away. It may be because i go freque even with my Altima, I will choose to come to Toyota first before stepping foot anywhere else, And i live an hour away. It may be because i go frequently for service, maybe its the fact I have 2 unique vehicles. But when I call i get greeted with a friendly tone and they immediately ask whether i'm calling about my tC or the Altima. This last time, I called a little ahead of time, I was doing some work on the car and needed to have the allignment done before i could drive the car to work and back, so they told me come on down. When i arrived, they had gotten slammed with people showing up, with only an hour and a half left before they closed, 2 allignments ahead of mine. So Ms. Garland asks me to wait for one moment, comes back with a window tag in tow and tells me she will ask one of the free mechanics to bring the car over to the body shop to do the allignment that so i wouldn't have made the trip for nothing. They treat me like family every time i show up, And it brings me back every time. I did rate the quality of work 4* instead of 5* this time though, simply due to the fact i still have a drift to the right while driving, and the steering wasnt centered. But, it's drivable, so i'll make do for now. More