Shottenkirk Toyota Granbury - Service Center

They took care of the recall. I was surprise on the length of time it took but I did receive a loaner car. That was nice. length of time it took but I did receive a loaner car. That was nice. More

Very poor service. I’ve had to call up there about 5 Very poor service. I’ve had to call up there about 5 times, to get an appointment. Service advisors normally don’t call you back?? Very poor service. I’ve had to call up there about 5 times, to get an appointment. Service advisors normally don’t call you back?? More

Great service at the amount quoted. Everyone i spoke with was gracious and knowledgeable. Everyone from the lady that made my reservation to the gentlemen on the shuttle. was gracious and knowledgeable. Everyone from the lady that made my reservation to the gentlemen on the shuttle. More

New representative but he was thorough and respectful and suggested some filters that needed to be changed. Vehicle was in clean condition when returned. Very kind professional. suggested some filters that needed to be changed. Vehicle was in clean condition when returned. Very kind professional. More

I'm wothout words every time i come here for service. And even with my Altima, I will choose to come to Toyota first before stepping foot anywhere else, And i live an hour away. It may be because i go freque even with my Altima, I will choose to come to Toyota first before stepping foot anywhere else, And i live an hour away. It may be because i go frequently for service, maybe its the fact I have 2 unique vehicles. But when I call i get greeted with a friendly tone and they immediately ask whether i'm calling about my tC or the Altima. This last time, I called a little ahead of time, I was doing some work on the car and needed to have the allignment done before i could drive the car to work and back, so they told me come on down. When i arrived, they had gotten slammed with people showing up, with only an hour and a half left before they closed, 2 allignments ahead of mine. So Ms. Garland asks me to wait for one moment, comes back with a window tag in tow and tells me she will ask one of the free mechanics to bring the car over to the body shop to do the allignment that so i wouldn't have made the trip for nothing. They treat me like family every time i show up, And it brings me back every time. I did rate the quality of work 4* instead of 5* this time though, simply due to the fact i still have a drift to the right while driving, and the steering wasnt centered. But, it's drivable, so i'll make do for now. More

Quick, courteous, professional service. Brought my vehicle in for regular service by appointment. There were no delays. Garland insured that I knew what had been done and when my next service would b vehicle in for regular service by appointment. There were no delays. Garland insured that I knew what had been done and when my next service would be due. More

Took car in for servicing to take advantage of the basic $2000 coverage for dings in windshield/body. They were unable to do much with ding in door and the ding on the windshield was replaced with a black d $2000 coverage for dings in windshield/body. They were unable to do much with ding in door and the ding on the windshield was replaced with a black dot, more distracting then original ding. That said, when we purchased car we found out after deal was consummated that there was only a single key, which we were not very happy about, We brought that to the attention of our service person and they were able to get us another key at no charge which we did appreciate. More

This was my first visit to Shottenkirk, as we just moved to this side of town. I have owned a Toyota for 4 years and had all of my service work done at several different dealerships. My visit to Shottenki to this side of town. I have owned a Toyota for 4 years and had all of my service work done at several different dealerships. My visit to Shottenkirk was, by far, the BEST experience I have had. The advisors were nice and the service was very fast. The dealership is beautiful, too. More

I had 3 different opinions at Shottenkirk on what service my 4 runner needed. You people need to get on the same page. I came home and did did some study. Then planed for myself on what service my 4 runner my 4 runner needed. You people need to get on the same page. I came home and did did some study. Then planed for myself on what service my 4 runner needed. I made two trips to Shottenki get things done right. THAT'S NOT GOOD. More

Serviced Department - Timely, efficientService Writer - Serviced Department - Timely, efficient Service Writer - Matthew - Excellent, Thorough, Friendly, Attenuative Cashier Cari - Excellent, Friendly Serviced Department - Timely, efficient Service Writer - Matthew - Excellent, Thorough, Friendly, Attenuative Cashier Cari - Excellent, Friendly Happy with overall customer care, Happy with overall experience Will return,, only please get car w3ash repaired More