Shottenkirk Toyota Granbury - Service Center

Showed no concern for COVID risk despite signs "suggesting" masks and saying "your health is our #1 priority". 90% of employees not wearing masks, talking face to face with each other and custome "suggesting" masks and saying "your health is our #1 priority". 90% of employees not wearing masks, talking face to face with each other and customers in closed office space and service bay with closed doors. Even though I drove up wearing my mask so as not to spread anything inside my car for the service people to be exposed to, the service writer approached me maskless, speaking into my window less than 2 feet from me. Not an ounce of concern, and pointed the finger at management for not having a policy. No barrier between customer and cashier either, and she wasn't wearing a mask until I was right in front of her. Try the Ford dealership nextdoor to see what a caring experience can be! Oh, and my car was still sitting outside 20 minutes after my appointment time, with other cars taken in before mine. Service writer didn't seem to know I even had an appointment or that it mattered. More

Worked with me, as a senior, during the Covid crisis to have my car serviced without any personal contact. All communication was over the phone and we were safe as could be. Mathew was great and we will be have my car serviced without any personal contact. All communication was over the phone and we were safe as could be. Mathew was great and we will be back whenever we need service. More

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Great service. Moved here from Wisconsin with a new 2020 Camry Hybrid. You were all so kind and helpful. Thank you for being so welcoming. Camry Hybrid. You were all so kind and helpful. Thank you for being so welcoming. More

Waited 4-hours for brakesWait battery not authorized Waited 4-hours for brakes Wait battery not authorized removed Top brake light not reconnected, 2-hours estimate but plenty time to work on jeep Waited 4-hours for brakes Wait battery not authorized removed Top brake light not reconnected, 2-hours estimate but plenty time to work on jeep More

The number of employees not wearing masks and walking around talking to customers was high. While 95% of your customers did have masks on. Cari and Garland did have masks on. Thanks around talking to customers was high. While 95% of your customers did have masks on. Cari and Garland did have masks on. Thanks More

Matthew did an excellent job. He worked with the insurance adjuster and everything was covered with the exception on my deductible. I was very satisfied insurance adjuster and everything was covered with the exception on my deductible. I was very satisfied More

I have been using this dealership for over six years and have found the staff both professional and conscious of your situation. Everyone I have come in contact with has been considerate, professional and have found the staff both professional and conscious of your situation. Everyone I have come in contact with has been considerate, professional and above all friendly. Highly recommend this dealership. More

The service department at this dealership is Aces, Straights, & Flushes! Always honest, friendly, and courteous. (I wish the Sales Dept could learn from them.) Keep up the good work! Straights, & Flushes! Always honest, friendly, and courteous. (I wish the Sales Dept could learn from them.) Keep up the good work! More

Good customer service. Quick in and out. Notified me of a recall even before the official notices went out. Did not recommend work that another dealership tried to sell me after thoroughly checking out the v recall even before the official notices went out. Did not recommend work that another dealership tried to sell me after thoroughly checking out the vehicle. I appreciate honesty in a dealership and think it’s possible I may have found it here! More