Shottenkirk Toyota Granbury - Service Center

The number of employees not wearing masks and walking around talking to customers was high. While 95% of your customers did have masks on. Cari and Garland did have masks on. Thanks around talking to customers was high. While 95% of your customers did have masks on. Cari and Garland did have masks on. Thanks More

Waited 4-hours for brakesWait battery not authorized Waited 4-hours for brakes Wait battery not authorized removed Top brake light not reconnected, 2-hours estimate but plenty time to work on jeep Waited 4-hours for brakes Wait battery not authorized removed Top brake light not reconnected, 2-hours estimate but plenty time to work on jeep More

Matthew did an excellent job. He worked with the insurance adjuster and everything was covered with the exception on my deductible. I was very satisfied insurance adjuster and everything was covered with the exception on my deductible. I was very satisfied More

The service department at this dealership is Aces, Straights, & Flushes! Always honest, friendly, and courteous. (I wish the Sales Dept could learn from them.) Keep up the good work! Straights, & Flushes! Always honest, friendly, and courteous. (I wish the Sales Dept could learn from them.) Keep up the good work! More

Good customer service. Quick in and out. Notified me of a recall even before the official notices went out. Did not recommend work that another dealership tried to sell me after thoroughly checking out the v recall even before the official notices went out. Did not recommend work that another dealership tried to sell me after thoroughly checking out the vehicle. I appreciate honesty in a dealership and think it’s possible I may have found it here! More

I have been using this dealership for over six years and have found the staff both professional and conscious of your situation. Everyone I have come in contact with has been considerate, professional and have found the staff both professional and conscious of your situation. Everyone I have come in contact with has been considerate, professional and above all friendly. Highly recommend this dealership. More

Great people and very helpful! Had our sons car serviced and they did exactly what they said even put in a new battery for his key fob. Thank you all as usual great job. and they did exactly what they said even put in a new battery for his key fob. Thank you all as usual great job. More

One small Suggestion, it would be nice to get a car wash after the service. I’ve been to other dealers and it was done. after the service. I’ve been to other dealers and it was done. More

The staff was very friendly and helpful. I was bale to get everything done to my truck quickly and at a reasonable price. I will return in the future. I have no idea of who helped me, with the mask and get everything done to my truck quickly and at a reasonable price. I will return in the future. I have no idea of who helped me, with the mask and all. He was tall and very helpful. More

I always prefer to work with Melissa in the service department. Her knowledge and ability to communicate with me before any service work is started goes above anyone else I have worked with when servic department. Her knowledge and ability to communicate with me before any service work is started goes above anyone else I have worked with when servicing or repairs are needed. She returns calls in a timely manner. More