Shottenkirk Toyota Granbury - Service Center

Great Service! Garland was exceptional!People there are Great Service! Garland was exceptional! People there are friendly and care! Will definitely return for service. Every time I have been there it’s Great Service! Garland was exceptional! People there are friendly and care! Will definitely return for service. Every time I have been there it’s been a good experience! More

I waited apprx 1 1/2 - 2 hrs. to get my tires rotated! A nail was in one, so it had to be fixed. No one came to tell me why it was taking so long until I finally found someone who could tell me. Finally, nail was in one, so it had to be fixed. No one came to tell me why it was taking so long until I finally found someone who could tell me. Finally, I left and about 1/2 mi. down Hwy 377, there was a loud noise like a blow-out. Couldn't stop my car because brakes wouldn't work. I was in the right lane (thankfully!!) and I coasted to the shoulder of road. Called Service to tell them I was stranded at 3:15 p.m. and was assured a mechanic would come help. 30 min. later, no one had come to help me! A citizen stopped to help and he called Service Dept. and demanded they get someone down there to help me. Turns out, the mechanic didn't tighten any of the lug nuts on the left front tire!!! This was a potentially horrible accident waiting to happen. Got a loaner car. Next day, had not heard one word from service rep about the status of my car. I heard conflicting stories from mechanic, service reps, head of service dept. I never spoke to someone in authority to address this very disturbing incident. I am not confident that my car will be 100% repaired, as the damage is hidden from view and I just have to TRUST that the person assuring me is not lying to me. I have other complaints, but these are the major issues. My confidence in this dealership, where I have purchased 2 vehicles, is greatly diminished due to the incompetence I have witnessed. More

Great Service !!! I was in for the 110k oil change. I told the tech that I had a rattle under the car. They found it and fixed it. Wait time was not long. told the tech that I had a rattle under the car. They found it and fixed it. Wait time was not long. More

Great service as always, easy and fast service. Good communication about what is going on with your vehicle. Makes you feel like your business is appreciated communication about what is going on with your vehicle. Makes you feel like your business is appreciated More

Had a problem with work performed elsewhere. Kevin and the service department handled the problem efficiently, professionally and were very courteous through out the process. the service department handled the problem efficiently, professionally and were very courteous through out the process. More

Excellent service the lady was kind all the time.. I really appreciate the service , I’m satisfied with my vehicle’s sevice... thank y’all really appreciate the service , I’m satisfied with my vehicle’s sevice... thank y’all More

Great service was in and out with in 30 minutes.for the oil change and tire rotation. I also had concerns about my transmission and service person answered all my questions. oil change and tire rotation. I also had concerns about my transmission and service person answered all my questions. More

Melissa always gives top notch customer service, been taking my Camry here for ten years and plan to until time to get a new one. taking my Camry here for ten years and plan to until time to get a new one. More

Garland was a great service manager. She took great care of me. What else do you want me to say. I’ve been coming to your dealership for years. of me. What else do you want me to say. I’ve been coming to your dealership for years. More

Excellent service. He took the Durango in right a way. He came back and showed us us that the air filter needed replaced as well as the cabin filter. He wasn’t pushy and answered our questions. came back and showed us us that the air filter needed replaced as well as the cabin filter. He wasn’t pushy and answered our questions. More