Shottenkirk Toyota Granbury - Service Center

As a physician, I was surprised to see salespeople doing face to face presentations to customers without masks in spite of the signage directing everyone to practice the 3 basic steps to prevent viral sprea face to face presentations to customers without masks in spite of the signage directing everyone to practice the 3 basic steps to prevent viral spread. Most alarming, however, was when I received my car from the service tech (who had been test driving it for about 10 minutes after a brake job) who got out of the car without a mask. When I ask him about his mask he said they don't have to wear them in the car. Riding in a closed car without a mask tends to concentrate the worker's exhaled death creating a risk of contaminating the car interior as well as creating a potential inhalation risk for the customer. Poor performance of the public health recommendations and potentially not good for PR. More

This was a better visit than the previous one. The new dealer is improving. I walked the lot considering another vehicle but was never approached by a sales rep. The inventory was low on new vehicles but dealer is improving. I walked the lot considering another vehicle but was never approached by a sales rep. The inventory was low on new vehicles but used replaced the spaces. ? More

Great job! From time in to finish was exactly what they said it would take. Enjoyed free car wash but disappointed wasn’t vacuumed. Comfortable waiting area! said it would take. Enjoyed free car wash but disappointed wasn’t vacuumed. Comfortable waiting area! More

(Oil change/tire rotation) What is the point of scheduling an appointment, only to get there on time and then wait for two hours for a 15 minute maintenance job? Don’t offer appointments, if you’re scheduling an appointment, only to get there on time and then wait for two hours for a 15 minute maintenance job? Don’t offer appointments, if you’re going to over book, or work on a first come, first serve basis. More

Friendly,helpful, and listened to what I needed. Would recommend people to go to dealer for purchasing cars or getting service done to car. Thanks recommend people to go to dealer for purchasing cars or getting service done to car. Thanks More

Never had any issues with the service department. I just wish Toyota would get the "fix" for my Tacoma done and to the dealers. I've been dealing with acceleration and engine hesitation issues since I bough wish Toyota would get the "fix" for my Tacoma done and to the dealers. I've been dealing with acceleration and engine hesitation issues since I bought the vehicle (new). It would be nice to get more help from the dealer than telling me every time they are waiting on Toyota though. More

Kevin , Service Writer, was awesome professional and friendly.He spent time with me addressing my concern. I’m a new Tacoma owner, still not used to the hesitation at lower speeds. I’ve been told in the friendly.He spent time with me addressing my concern. I’m a new Tacoma owner, still not used to the hesitation at lower speeds. I’ve been told in the past this is normal and somewhat a common complaint. Kevin was the first Service Writer who actually drove my truck to see what my concern was. He concurred with the past info given, this was normal, made me feel better that he actually drove it! Thanks More

Helpful, friendly, trustworthy , Johnny-on-the-spot, never a disappointment in dealing with this dealership. From salesman, Oscar Black, to the cashier, service department- all very professional! never a disappointment in dealing with this dealership. From salesman, Oscar Black, to the cashier, service department- all very professional! More

Service is quick and efficient on oil changes etcYou are Service is quick and efficient on oil changes etc You are falling way short on my recall notice on the fuel pump , very disappointed it Service is quick and efficient on oil changes etc You are falling way short on my recall notice on the fuel pump , very disappointed it More

I brought my car in for service at 930 am on Sat 8/15 and asked if they could try to buff out a scratch on the driver side rear door as well as the maintenance required. They sent it to body shop first and asked if they could try to buff out a scratch on the driver side rear door as well as the maintenance required. They sent it to body shop first and around 10am the service attendant told me they buffed out the scratch and it was on service now. At 1045 am I asked them what was taking so long and they were not sure where it was and then one of them said they sent it back to body. I had been there for an hour and fifteen minutes and they didn't even have it serviced. I'm not angry I just feel like it was poor service. More