Shottenkirk Toyota Granbury - Service Center

Waited almost 3 hours for oil change and tire rotation. Otherwise the workers are good but not sure why so slow on this particular service Otherwise the workers are good but not sure why so slow on this particular service More

Friendly,helpful, and listened to what I needed. Would recommend people to go to dealer for purchasing cars or getting service done to car. Thanks recommend people to go to dealer for purchasing cars or getting service done to car. Thanks More

(Oil change/tire rotation) What is the point of scheduling an appointment, only to get there on time and then wait for two hours for a 15 minute maintenance job? Don’t offer appointments, if you’re scheduling an appointment, only to get there on time and then wait for two hours for a 15 minute maintenance job? Don’t offer appointments, if you’re going to over book, or work on a first come, first serve basis. More

This was a better visit than the previous one. The new dealer is improving. I walked the lot considering another vehicle but was never approached by a sales rep. The inventory was low on new vehicles but dealer is improving. I walked the lot considering another vehicle but was never approached by a sales rep. The inventory was low on new vehicles but used replaced the spaces. ? More

Everyone was very cordial and helpful, waiting area is roomy, clean and well kept. Work was completed on time and without issues. The only negative was the dirty (oily) hand print on the inside of the dri roomy, clean and well kept. Work was completed on time and without issues. The only negative was the dirty (oily) hand print on the inside of the driver side door which wiped clean, we will return for future service needs. More

We have been and continue to be pleased with the service and attention we receive from the dealership. A little clearer direction signs when we arrive to know where we should approach the service person wou and attention we receive from the dealership. A little clearer direction signs when we arrive to know where we should approach the service person would be helpful. We assume it is the bay next to the building, but that is not always apparent. More

As a physician, I was surprised to see salespeople doing face to face presentations to customers without masks in spite of the signage directing everyone to practice the 3 basic steps to prevent viral sprea face to face presentations to customers without masks in spite of the signage directing everyone to practice the 3 basic steps to prevent viral spread. Most alarming, however, was when I received my car from the service tech (who had been test driving it for about 10 minutes after a brake job) who got out of the car without a mask. When I ask him about his mask he said they don't have to wear them in the car. Riding in a closed car without a mask tends to concentrate the worker's exhaled death creating a risk of contaminating the car interior as well as creating a potential inhalation risk for the customer. Poor performance of the public health recommendations and potentially not good for PR. More

Great job! From time in to finish was exactly what they said it would take. Enjoyed free car wash but disappointed wasn’t vacuumed. Comfortable waiting area! said it would take. Enjoyed free car wash but disappointed wasn’t vacuumed. Comfortable waiting area! More

Helpful, friendly, trustworthy , Johnny-on-the-spot, never a disappointment in dealing with this dealership. From salesman, Oscar Black, to the cashier, service department- all very professional! never a disappointment in dealing with this dealership. From salesman, Oscar Black, to the cashier, service department- all very professional! More

Service is quick and efficient on oil changes etcYou are Service is quick and efficient on oil changes etc You are falling way short on my recall notice on the fuel pump , very disappointed it Service is quick and efficient on oil changes etc You are falling way short on my recall notice on the fuel pump , very disappointed it More