Shottenkirk Toyota Granbury - Service Center

Kevin , Service Writer, was awesome professional and friendly.He spent time with me addressing my concern. I’m a new Tacoma owner, still not used to the hesitation at lower speeds. I’ve been told in the friendly.He spent time with me addressing my concern. I’m a new Tacoma owner, still not used to the hesitation at lower speeds. I’ve been told in the past this is normal and somewhat a common complaint. Kevin was the first Service Writer who actually drove my truck to see what my concern was. He concurred with the past info given, this was normal, made me feel better that he actually drove it! Thanks More

Never had any issues with the service department. I just wish Toyota would get the "fix" for my Tacoma done and to the dealers. I've been dealing with acceleration and engine hesitation issues since I bough wish Toyota would get the "fix" for my Tacoma done and to the dealers. I've been dealing with acceleration and engine hesitation issues since I bought the vehicle (new). It would be nice to get more help from the dealer than telling me every time they are waiting on Toyota though. More

Brought car in for service.Oil handprints on interior. I took it back & Garland cleaned it herself. When I got home from that, found black mask with nasal hairs in floorboard. Garland did good, Service guys took it back & Garland cleaned it herself. When I got home from that, found black mask with nasal hairs in floorboard. Garland did good, Service guys need to be a little more observant. More

I brought my car in for service at 930 am on Sat 8/15 and asked if they could try to buff out a scratch on the driver side rear door as well as the maintenance required. They sent it to body shop first and asked if they could try to buff out a scratch on the driver side rear door as well as the maintenance required. They sent it to body shop first and around 10am the service attendant told me they buffed out the scratch and it was on service now. At 1045 am I asked them what was taking so long and they were not sure where it was and then one of them said they sent it back to body. I had been there for an hour and fifteen minutes and they didn't even have it serviced. I'm not angry I just feel like it was poor service. More

Great customer service! Friendly, helpful staff. Regular service was provided without an appointment in record time. Fast, easy, convenient with premium customer service. I'll use them every time! service was provided without an appointment in record time. Fast, easy, convenient with premium customer service. I'll use them every time! More

I had purchased a new Toyota, and the state inspection was not up to date. I brought the vehicle back for inspection in order to complete state registration process. was not up to date. I brought the vehicle back for inspection in order to complete state registration process. More

employees to the owner/owners of the dealership...you have some fine employees working at your place...take good care of them...good people are hard to come by to the owner/owners of the dealership...you have some fine employees working at your place...take good care of them...good people are hard to come by More

I Cynthia Parish had my oil changed and air bags serviced... that was a busy day! Melissa worked well with me with what she had to do. I was very happy because my wait was not long at all. Cari th serviced... that was a busy day! Melissa worked well with me with what she had to do. I was very happy because my wait was not long at all. Cari the cashier checked me out in no time, which made it even better. I was very pleased with the overall service. More

Two Year Scheduled Service Set up appointment and arrived on time. Great experience with service person. Took approximately 1-hour and a half which also included state inspectio Set up appointment and arrived on time. Great experience with service person. Took approximately 1-hour and a half which also included state inspection and I was on my way. VERY PLEASED More

Great Service and super nice staff I have bought 3 Toyota's from here. Love the people and the service. They all know me by name. I have been more than satisfied with everything. I have bought 3 Toyota's from here. Love the people and the service. They all know me by name. I have been more than satisfied with everything. More