Shottenkirk Toyota Granbury - Service Center

Brought car in for service.Oil handprints on interior. I took it back & Garland cleaned it herself. When I got home from that, found black mask with nasal hairs in floorboard. Garland did good, Service guys took it back & Garland cleaned it herself. When I got home from that, found black mask with nasal hairs in floorboard. Garland did good, Service guys need to be a little more observant. More

Great customer service! Friendly, helpful staff. Regular service was provided without an appointment in record time. Fast, easy, convenient with premium customer service. I'll use them every time! service was provided without an appointment in record time. Fast, easy, convenient with premium customer service. I'll use them every time! More

I had purchased a new Toyota, and the state inspection was not up to date. I brought the vehicle back for inspection in order to complete state registration process. was not up to date. I brought the vehicle back for inspection in order to complete state registration process. More

employees to the owner/owners of the dealership...you have some fine employees working at your place...take good care of them...good people are hard to come by to the owner/owners of the dealership...you have some fine employees working at your place...take good care of them...good people are hard to come by More

I Cynthia Parish had my oil changed and air bags serviced... that was a busy day! Melissa worked well with me with what she had to do. I was very happy because my wait was not long at all. Cari th serviced... that was a busy day! Melissa worked well with me with what she had to do. I was very happy because my wait was not long at all. Cari the cashier checked me out in no time, which made it even better. I was very pleased with the overall service. More

Two Year Scheduled Service Set up appointment and arrived on time. Great experience with service person. Took approximately 1-hour and a half which also included state inspectio Set up appointment and arrived on time. Great experience with service person. Took approximately 1-hour and a half which also included state inspection and I was on my way. VERY PLEASED More

Great Service and super nice staff I have bought 3 Toyota's from here. Love the people and the service. They all know me by name. I have been more than satisfied with everything. I have bought 3 Toyota's from here. Love the people and the service. They all know me by name. I have been more than satisfied with everything. More

Recall on tundra for fuel pump Everything was performed as planned Service dept said it would take four hours to do the work and that’s exactly what it took, no delays Everything was performed as planned Service dept said it would take four hours to do the work and that’s exactly what it took, no delays More

Oil drain plug left very loose Tech left oil drain plug very loose, not even finger tight. If we'd left for Albuquerque yesterday the plug would have vibrated off, drained all oil a Tech left oil drain plug very loose, not even finger tight. If we'd left for Albuquerque yesterday the plug would have vibrated off, drained all oil and left us stranded on a 100 degree desert roadside and maybe wrecked the engine for $6000 or so. Lucky we found a 2x2 oil pool on floor this morning. Called and asked to speak to service manager at 0915 this morning. Receptionist said I would get a call back. Six hours later and no call. This is about attention to detail. Oil change/tire rotation techs may not be the highest paid but they may have the most impactful job in Service. Loose lugs = loss of wheel at high speed. Loss of an oil plug or loose filter could wreck an engine. More

Melissa Rocks!!! Great dealership for service. Melissa is the best service specialist I have ever used!!! These are dependable folks to deal with, people I trust with Great dealership for service. Melissa is the best service specialist I have ever used!!! These are dependable folks to deal with, people I trust with my vehicles and more importantly, my family's lives! More