Shottenkirk Toyota Granbury - Service Center

employees to the owner/owners of the dealership...you have some fine employees working at your place...take good care of them...good people are hard to come by to the owner/owners of the dealership...you have some fine employees working at your place...take good care of them...good people are hard to come by More

Two Year Scheduled Service Set up appointment and arrived on time. Great experience with service person. Took approximately 1-hour and a half which also included state inspectio Set up appointment and arrived on time. Great experience with service person. Took approximately 1-hour and a half which also included state inspection and I was on my way. VERY PLEASED More

Great Service and super nice staff I have bought 3 Toyota's from here. Love the people and the service. They all know me by name. I have been more than satisfied with everything. I have bought 3 Toyota's from here. Love the people and the service. They all know me by name. I have been more than satisfied with everything. More

Recall on tundra for fuel pump Everything was performed as planned Service dept said it would take four hours to do the work and that’s exactly what it took, no delays Everything was performed as planned Service dept said it would take four hours to do the work and that’s exactly what it took, no delays More

Oil drain plug left very loose Tech left oil drain plug very loose, not even finger tight. If we'd left for Albuquerque yesterday the plug would have vibrated off, drained all oil a Tech left oil drain plug very loose, not even finger tight. If we'd left for Albuquerque yesterday the plug would have vibrated off, drained all oil and left us stranded on a 100 degree desert roadside and maybe wrecked the engine for $6000 or so. Lucky we found a 2x2 oil pool on floor this morning. Called and asked to speak to service manager at 0915 this morning. Receptionist said I would get a call back. Six hours later and no call. This is about attention to detail. Oil change/tire rotation techs may not be the highest paid but they may have the most impactful job in Service. Loose lugs = loss of wheel at high speed. Loss of an oil plug or loose filter could wreck an engine. More

Melissa Rocks!!! Great dealership for service. Melissa is the best service specialist I have ever used!!! These are dependable folks to deal with, people I trust with Great dealership for service. Melissa is the best service specialist I have ever used!!! These are dependable folks to deal with, people I trust with my vehicles and more importantly, my family's lives! More

Very pleased with service Very pleased with the service and interaction with Garland Robinson. Garland kept me informed and up-to-date on what was happening with the service on Very pleased with the service and interaction with Garland Robinson. Garland kept me informed and up-to-date on what was happening with the service on my car. More

Happy with the service but waited 1.5 hrs.I did show up Happy with the service but waited 1.5 hrs. I did show up for my 0900 appt 15 minutes late though I would still recommend Happy with the service but waited 1.5 hrs. I did show up for my 0900 appt 15 minutes late though I would still recommend More

I had a really good experience with my repair. I had to tighten a clamp that was left loose but my truck is all good!! tighten a clamp that was left loose but my truck is all good!! More

I believe her name was Gaby (?) In the service dept, was wonderful. She explained about the stupid rodents that ate my car, and what caused it. Then she assured me that they weren't going to be using that s wonderful. She explained about the stupid rodents that ate my car, and what caused it. Then she assured me that they weren't going to be using that soy based wrap, that attracts rodents, on my repair. It took longer than I thought, but they gave me a loaner so I didn't have to rent a car. So, Gaby was great! Unfortunately I don't know exactly how the technician did, but as of today, it's running great. More