Shottenkirk Toyota Granbury - Service Center

I had a really good experience with my repair. I had to tighten a clamp that was left loose but my truck is all good!! tighten a clamp that was left loose but my truck is all good!! More

I believe her name was Gaby (?) In the service dept, was wonderful. She explained about the stupid rodents that ate my car, and what caused it. Then she assured me that they weren't going to be using that s wonderful. She explained about the stupid rodents that ate my car, and what caused it. Then she assured me that they weren't going to be using that soy based wrap, that attracts rodents, on my repair. It took longer than I thought, but they gave me a loaner so I didn't have to rent a car. So, Gaby was great! Unfortunately I don't know exactly how the technician did, but as of today, it's running great. More

Always My #1 Choice I have been taking my 2018 Camry since Shottenkirk Toyota Granbury has been there. I have always been able to call and and make same day appointments I have been taking my 2018 Camry since Shottenkirk Toyota Granbury has been there. I have always been able to call and and make same day appointments for service. No wait, very professional and friendly service, and car is ready to go quickly. They have a nice waiting area with large round tables, a fireplace, and a big screen TV. I bring my laptop to use with their free wireless internet, but never get too much work done before my car is ready to go. This is my #1 place to go for car service. More

Great job! Kevin Parks did a wonderful job in getting the service we needed and went the extra mile. Our car looked great and drove even better. Kevin Parks did a wonderful job in getting the service we needed and went the extra mile. Our car looked great and drove even better. More

The new ABnormal: Masks Fairly quick turnaround on the service. However, I had an annual inspection performed and they lost the insurance paper. I gave a 2 star review for cu Fairly quick turnaround on the service. However, I had an annual inspection performed and they lost the insurance paper. I gave a 2 star review for customer service because the mandatory masks interfered with the personal interaction that we (my wife and I) have enjoyed as a customer of your dealership during the past decade. I cannot read someone's facial expressions when his or her face is covered by a hideous mask. In addition, I had trouble understanding what they were saying because the masks truncated/muffled their voices. More

Cari and Melissa are the best Wonderful customer service Cari and Melissa are the best Wonderful customer service They both work real hard and care about the customer experience They listen to your con Cari and Melissa are the best Wonderful customer service They both work real hard and care about the customer experience They listen to your concerns More

ABSOLUTELY GREAT DEALERSHIPS WITH THE BEST PEOPLE. Mr Black is excellent. No pressure, he makes you feel at home. The best experience buying a car. Black is excellent. No pressure, he makes you feel at home. The best experience buying a car. More

Everyone was great but I paid for a $39.00 wash and nothing inside was wiped down.. outside looked good though.. It was the end of the day so I could not say anything nothing inside was wiped down.. outside looked good though.. It was the end of the day so I could not say anything More

I cannot recommend this Service Center Unfortunately, this is my second negative experience with Shottenkirk. My car had a warning light come on and I had the code run at Auto Zone. I too Unfortunately, this is my second negative experience with Shottenkirk. My car had a warning light come on and I had the code run at Auto Zone. I took my car in to Shottenkirk with the paper work from AutoZone describing the part needed. Shottenkirk took several days to diagnose the issue. I had to initiate phone calls to find out the status on a daily basis. When they figured out the part needed (the same part on the AutoZone paperwork), the wrong part was ordered and had to be reordered. The part came in and then another part (bolt) had to be ordered. My car was at Shottenkirk for a week and a half for a repair (part) they were informed about on the first day of service. I was not offered a loaner car until I informed them I may need one if the repair was gong to take longer. Honestly, the Service Center was much better with the prior ownership. More

Satisfactory Service Experience I was given an appointment time for my 60,000 mile service on my Highlander. My vehicle was promptly checked in and was returned to me in approximate I was given an appointment time for my 60,000 mile service on my Highlander. My vehicle was promptly checked in and was returned to me in approximately 1 1/2 hours. Spoke with Kevin Parks, service advisor, about an HVAC issue, and my questions were answered. Overall I was pleased with my service experience today. I was treated professionally and courteously by the staff that I encountered. More