Shottenkirk Toyota Granbury - Service Center

Recall on tundra for fuel pump Everything was performed as planned Service dept said it would take four hours to do the work and that’s exactly what it took, no delays Everything was performed as planned Service dept said it would take four hours to do the work and that’s exactly what it took, no delays More

Oil drain plug left very loose Tech left oil drain plug very loose, not even finger tight. If we'd left for Albuquerque yesterday the plug would have vibrated off, drained all oil a Tech left oil drain plug very loose, not even finger tight. If we'd left for Albuquerque yesterday the plug would have vibrated off, drained all oil and left us stranded on a 100 degree desert roadside and maybe wrecked the engine for $6000 or so. Lucky we found a 2x2 oil pool on floor this morning. Called and asked to speak to service manager at 0915 this morning. Receptionist said I would get a call back. Six hours later and no call. This is about attention to detail. Oil change/tire rotation techs may not be the highest paid but they may have the most impactful job in Service. Loose lugs = loss of wheel at high speed. Loss of an oil plug or loose filter could wreck an engine. More

Melissa Rocks!!! Great dealership for service. Melissa is the best service specialist I have ever used!!! These are dependable folks to deal with, people I trust with Great dealership for service. Melissa is the best service specialist I have ever used!!! These are dependable folks to deal with, people I trust with my vehicles and more importantly, my family's lives! More

Very pleased with service Very pleased with the service and interaction with Garland Robinson. Garland kept me informed and up-to-date on what was happening with the service on Very pleased with the service and interaction with Garland Robinson. Garland kept me informed and up-to-date on what was happening with the service on my car. More

Happy with the service but waited 1.5 hrs.I did show up Happy with the service but waited 1.5 hrs. I did show up for my 0900 appt 15 minutes late though I would still recommend Happy with the service but waited 1.5 hrs. I did show up for my 0900 appt 15 minutes late though I would still recommend More

I had a really good experience with my repair. I had to tighten a clamp that was left loose but my truck is all good!! tighten a clamp that was left loose but my truck is all good!! More

I believe her name was Gaby (?) In the service dept, was wonderful. She explained about the stupid rodents that ate my car, and what caused it. Then she assured me that they weren't going to be using that s wonderful. She explained about the stupid rodents that ate my car, and what caused it. Then she assured me that they weren't going to be using that soy based wrap, that attracts rodents, on my repair. It took longer than I thought, but they gave me a loaner so I didn't have to rent a car. So, Gaby was great! Unfortunately I don't know exactly how the technician did, but as of today, it's running great. More

Always My #1 Choice I have been taking my 2018 Camry since Shottenkirk Toyota Granbury has been there. I have always been able to call and and make same day appointments I have been taking my 2018 Camry since Shottenkirk Toyota Granbury has been there. I have always been able to call and and make same day appointments for service. No wait, very professional and friendly service, and car is ready to go quickly. They have a nice waiting area with large round tables, a fireplace, and a big screen TV. I bring my laptop to use with their free wireless internet, but never get too much work done before my car is ready to go. This is my #1 place to go for car service. More

Great job! Kevin Parks did a wonderful job in getting the service we needed and went the extra mile. Our car looked great and drove even better. Kevin Parks did a wonderful job in getting the service we needed and went the extra mile. Our car looked great and drove even better. More

The new ABnormal: Masks Fairly quick turnaround on the service. However, I had an annual inspection performed and they lost the insurance paper. I gave a 2 star review for cu Fairly quick turnaround on the service. However, I had an annual inspection performed and they lost the insurance paper. I gave a 2 star review for customer service because the mandatory masks interfered with the personal interaction that we (my wife and I) have enjoyed as a customer of your dealership during the past decade. I cannot read someone's facial expressions when his or her face is covered by a hideous mask. In addition, I had trouble understanding what they were saying because the masks truncated/muffled their voices. More