Shottenkirk Toyota Granbury - Service Center

had my vehiicle in for service and new battery. very courteous and timely on getting everything done.....i have always had great service here. the service department staff has always been courteous very courteous and timely on getting everything done.....i have always had great service here. the service department staff has always been courteous and keep you informed as to what is going on with your vehicle...... More

Comments on recent service There was a slight delay when I arrived, due to only one service advisor on duty. Other than that the service was done in a timely manner. Only one te There was a slight delay when I arrived, due to only one service advisor on duty. Other than that the service was done in a timely manner. Only one technical issue. After I drove home (approximately 10 miles) I rechecked the lug bolt torque as I usually do. There were 4 lug nuts that were slightly loose. I retorqued them to the recommended 125 ft-lbs of torque. No problems, just noting a small concern. I have done this after every service since vehicle was new and this is first time that any have been loose. More

Thank you for your quick completion of my vehicle. All service was done as requested. I hope you will be able to perform a vehicle wash soon. service was done as requested. I hope you will be able to perform a vehicle wash soon. More

Everything was fine, except that they didn't let me know that my car was ready 🙃. I have no idea how long I waited, unnecessarily. It would have helped, if they had told me that I needed to watch for my ca that my car was ready 🙃. I have no idea how long I waited, unnecessarily. It would have helped, if they had told me that I needed to watch for my car to come out. More

Was not happy with my last visit. I was charged $200 for 20 mins of work. I’m going to be doing my business at family Toyota in Burleson from now on. 20 mins of work. I’m going to be doing my business at family Toyota in Burleson from now on. More

Service was very prompt and our technician that received our car in for our appt was very curteous and knowledgeable!!! The cashier was good and curteous as she always is!!! our car in for our appt was very curteous and knowledgeable!!! The cashier was good and curteous as she always is!!! More

Melissa got the best technician with certain needed knowledge to work on trailer hitch and wiring harness. Always pleasant to work with and get everything done as quickly as possible. knowledge to work on trailer hitch and wiring harness. Always pleasant to work with and get everything done as quickly as possible. More

Didn't change the oil filter when they did the oil change I caught their service dept doing a crappy oil change when they did NOT change the filter! I showed the service manager James Moore where the previous I caught their service dept doing a crappy oil change when they did NOT change the filter! I showed the service manager James Moore where the previous OEM filter was still on the car. He looked and agreed they do not carry that filter AND he had their service tech re-change the oil with a filter. Obviously the tech was pissed and did a hurry rush job, he scratched my fender with his belt buckle and left grease on the fender as well !! What a punk. I have a new name for this Dealership....I call it SHODDYWORK from now on More

Hands down the best dealership I’ve worked with. I’ve bought three vehicles in as many years and plan to buy both of my daughter’s vehicles there as well. Wonderful group of people. bought three vehicles in as many years and plan to buy both of my daughter’s vehicles there as well. Wonderful group of people. More

Service on my vehicle Melissa Cates is the reason I keep returning to Durant, now known as Shottenkirk , . She makes me feel as family. If I still had my business I would h Melissa Cates is the reason I keep returning to Durant, now known as Shottenkirk , . She makes me feel as family. If I still had my business I would hire her away from you. More