Shottenkirk Toyota Granbury - Service Center

They left my windows open and it rained in. They did nothing to clean the inside or outside! All they did was rotate tires. I paid $1400 for 2 years of service and this is what I got. Never again! nothing to clean the inside or outside! All they did was rotate tires. I paid $1400 for 2 years of service and this is what I got. Never again! More

For some reason an oil change takes entirely too long. I don’t feel like it should take 2 hours to get an oil change but for some reason it does every single time. I make an appointment and it still takes t don’t feel like it should take 2 hours to get an oil change but for some reason it does every single time. I make an appointment and it still takes too long. Before it changed to Shottenkirk it never took that long. The staff is incredible though. I would recommend but with a warning that it’s going to take a long time. More

Great Service Thank you for taking care of my car and use of the loaner vehicle while my car had a recall. I would appreciate a little more communication on timing Thank you for taking care of my car and use of the loaner vehicle while my car had a recall. I would appreciate a little more communication on timing of repairs and when parts were available. Cari Brillhart did a great job getting my paper work done. More

Scheduled 15K service; brought vehicle in and after over hour, service rep explained during last service visit mechanic over torgued wheels and they could not remove wheels for balancing; had to order speci hour, service rep explained during last service visit mechanic over torgued wheels and they could not remove wheels for balancing; had to order special tool to address lugs. Will have to reschedue to attend to wheels and perform recall repair for my pargticular vehicle. Appears dealer service has lapsed since owership change. More

Mechanic did good job on oil change. They only forgot to shut off message that I continue to need oil change. Will have to return to fix message. shut off message that I continue to need oil change. Will have to return to fix message. More

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Always Great Service I have purchased my last two Toyota Highlanders and my husband purchased his Rav4 here. I have always been happy with the service and the sales team I have purchased my last two Toyota Highlanders and my husband purchased his Rav4 here. I have always been happy with the service and the sales team. I was uncomfortable at the dealership on this visit because the service team did not wear masks. I think that Toyota should consider the health of its customers and its employees during this pandemic and require masks. I could only assume that, because masks were not worn, the service members driving and working on my car did not take other measures to sanitize my car. I feel that it is my responsibility to take care of myself during this pandemic - I do not have compromising health issues - but what about your customers who do have weak immune systems? Should you not take precautions "just in case", at least while the virus is so widespread in our state? More

You were supposed to send me a check because your service people said the price of a new tire was the same as Discount Tire. people said the price of a new tire was the same as Discount Tire. More

servicing and inspecting my car My low tire light was on when I came in and was still on when I left. I had to go to discount tire to get my tires filled. My low tire light was on when I came in and was still on when I left. I had to go to discount tire to get my tires filled. More

Very good at service. Always working for the customer. Keeps me updated on service being done. Very friendly and not pushie regarding needs of vehicle. Keeps me updated on service being done. Very friendly and not pushie regarding needs of vehicle. More