Shottenkirk Toyota Granbury - Service Center

Didn't change the oil filter when they did the oil change I caught their service dept doing a crappy oil change when they did NOT change the filter! I showed the service manager James Moore where the previous I caught their service dept doing a crappy oil change when they did NOT change the filter! I showed the service manager James Moore where the previous OEM filter was still on the car. He looked and agreed they do not carry that filter AND he had their service tech re-change the oil with a filter. Obviously the tech was pissed and did a hurry rush job, he scratched my fender with his belt buckle and left grease on the fender as well !! What a punk. I have a new name for this Dealership....I call it SHODDYWORK from now on More

Hands down the best dealership I’ve worked with. I’ve bought three vehicles in as many years and plan to buy both of my daughter’s vehicles there as well. Wonderful group of people. bought three vehicles in as many years and plan to buy both of my daughter’s vehicles there as well. Wonderful group of people. More

Service of my 2018 Tundra They did a great job servicing my vehicle quickly, washing the vehicle was always something the bragged about, and that was not done. So disappointed They did a great job servicing my vehicle quickly, washing the vehicle was always something the bragged about, and that was not done. So disappointed in that. More

Service on my vehicle Melissa Cates is the reason I keep returning to Durant, now known as Shottenkirk , . She makes me feel as family. If I still had my business I would h Melissa Cates is the reason I keep returning to Durant, now known as Shottenkirk , . She makes me feel as family. If I still had my business I would hire her away from you. More

A scheduled oil change and tire rotation shouldn’t take 2 1/2 hours. Plus they forgot to reset the oil change light, so my husband had to do it. 1/2 hours. Plus they forgot to reset the oil change light, so my husband had to do it. More

Thank you for the fantastic birthday gift. You make my car feel brand new after your car wash. It's one of my favorite birthday gifts! car feel brand new after your car wash. It's one of my favorite birthday gifts! More

Safe and fast service Always feel confident when I bring my Toyota in that they will only recommend service that is vital and get me back on my way! It's nice to have all m Always feel confident when I bring my Toyota in that they will only recommend service that is vital and get me back on my way! It's nice to have all my maintenance records in one location, that they look up for me! More

Great service...every time! I have purchased my last 3 cars from this dealer. They always are attentive and offer great customer service. I will continue to buy my vehicles fro I have purchased my last 3 cars from this dealer. They always are attentive and offer great customer service. I will continue to buy my vehicles from this place. More

They left my windows open and it rained in. They did nothing to clean the inside or outside! All they did was rotate tires. I paid $1400 for 2 years of service and this is what I got. Never again! nothing to clean the inside or outside! All they did was rotate tires. I paid $1400 for 2 years of service and this is what I got. Never again! More

For some reason an oil change takes entirely too long. I don’t feel like it should take 2 hours to get an oil change but for some reason it does every single time. I make an appointment and it still takes t don’t feel like it should take 2 hours to get an oil change but for some reason it does every single time. I make an appointment and it still takes too long. Before it changed to Shottenkirk it never took that long. The staff is incredible though. I would recommend but with a warning that it’s going to take a long time. More