Shottenkirk Toyota Granbury - Service Center

Never Called Back I called the dealership this morning 6-15-20 and asked for a service advisor. I got through to the service adviser as requested. I told the advisor I called the dealership this morning 6-15-20 and asked for a service advisor. I got through to the service adviser as requested. I told the advisor that I have a P0420 and P0430 code stored in my Rav4's computer and Check Engine Light on. I also stated I have found a bulletin online that stated that the vehicle needed an ECM Calibration update. He put me on hold, did some checking and said they could do it. However, he stated he was new and he would get someone else to call me. I waited 6 hours still no call. This is UNACCEPTABLE, I don't recommend them and I won't be using this dealership. More

Melissa provided excellent customer service and support. I got a car wash that was outstanding! I appreciate the personal touch the service department gives customers. I got a car wash that was outstanding! I appreciate the personal touch the service department gives customers. More

Labor was as much as Parts I brought my 2016 Camry in for its 90k service and the cost for labor was as much as "parts". I called to discuss the cost prior to my service and was I brought my 2016 Camry in for its 90k service and the cost for labor was as much as "parts". I called to discuss the cost prior to my service and was quoted $500 so I made the appointment and dropped my vehicle off. After the fuel injector service, brake flush, coolant exchange, and transmission exchange my cost for labor was as much as my cost for parts totaling almost $1000. My husband recently received 100k service on his 2015 Tundra and it was only $200 more than mine, we expected that on the truck, we did not expect that for the car. I called to get clarification on the pricing and the employee I spoke with seemed a bit defensive that I was questioning the cost. It's unfortunate that I was quoted for half the cost that I was charged. I will not be returning to this dealership for further service. This review should not reflect on my service advisor, Garland. She was very helpful and great to work with. She was not the employee I spoke with when I called to discuss my receipt. More

dead battery I was able to get the dead battery changed on Saturday afternoon. So glad the service department was open to help me out. Garland was "johnny-on-the I was able to get the dead battery changed on Saturday afternoon. So glad the service department was open to help me out. Garland was "johnny-on-the-spot" for me when I drove in. More

Excellent service advisor I went in with a CNA tire warranty and it was promptly taken care of. The service advisor knew what to do. The warranty allowed me to go anywhere so I I went in with a CNA tire warranty and it was promptly taken care of. The service advisor knew what to do. The warranty allowed me to go anywhere so I went to discount tires first cause it was much closer and I was riding on a doughnut spare tire. The guy at the counter looked lost when I handed him the warranty paper . I had already contacted CNA and was pre approved. He told me twice it would be a long process. They obviously did not want to deal with it so I told them I'd go to Toyota instead. That was a wise move. More

Customer service I brought my vehicle in for service on Saturday 06-13-2020,Everyone from service adviser(Garland)to the cashier were very friendly and courteous.Thank I brought my vehicle in for service on Saturday 06-13-2020,Everyone from service adviser(Garland)to the cashier were very friendly and courteous.Thank you to everyone at Shottenkirk Toyota Granbury!!!! More

The people I interacted with are SUPERB!! Once again as I went to Shottenkirk Toyota, Garland and Melissa were outstanding as usual. I do not know where Shottenkirk found these two ladies but Once again as I went to Shottenkirk Toyota, Garland and Melissa were outstanding as usual. I do not know where Shottenkirk found these two ladies but they are both a real prize. I took my 2016 Avalon Hybrid in for a front end alignment and was pressed for time, but the service department managed to get everything completed and returned my car with time to spare. Great people in Garland and Melissa and also those people in the shop doing the work. More

Came in to get an oil change. Garland made me aware of a recall for my vehicle and I was also able to get that taking care of during that visit. Nice clean lobby, excellent work and friendly staff! recall for my vehicle and I was also able to get that taking care of during that visit. Nice clean lobby, excellent work and friendly staff! More

The people I interacted with are SUPERB!! Just after Jerry Durant Toyota became Shottenkirk Toyota the service department went south. Every good person from Jerry Durant was gone. Then they st Just after Jerry Durant Toyota became Shottenkirk Toyota the service department went south. Every good person from Jerry Durant was gone. Then they started hiring back some of the ones from the past. It was a blessing to see Ryan back but now he is gone again, makes me wonder.. Salesman, Mike Brown is gone.... Whats going on?? But the big giant plus for Shottenkirk Toyota is having two very delightful and knowledgeable people like Melissa and Garland in the service department. They make you feel comfortable and speak straight about everything. Good people. The final decision is still out on Shottenkirk Toyota as a whole but they are getting better.. More

bad info Was told we needed a serpentine belt. Went to another service center three techs (ASE certified) who said there was no issue with the belt. This is th Was told we needed a serpentine belt. Went to another service center three techs (ASE certified) who said there was no issue with the belt. This is the second time your techs messed up a diagnostic on my car. Having Problems with our radio. One you all replaced; was told I would have to replace it. Only had it three years. Not happy!!!! More