Shottenkirk Toyota Granbury - Service Center

Polite and Professional Very professional and polite team from the service managers to the front desk. Very accommodating waiting area and I really appreciate the scheduling Very professional and polite team from the service managers to the front desk. Very accommodating waiting area and I really appreciate the scheduling service, very easy to use.. More

Service is friendly. Only had the warranty maintenance done. No other issues. A little long with an appointment scheduled but overall a good experience. Will go back for next service due. done. No other issues. A little long with an appointment scheduled but overall a good experience. Will go back for next service due. More

left in hot afternoon sun while there was more than space f there was no carwash after service. the staff were caually atired couldnt distinguis them from garage staff. Ihave owened 7 toyota over the last 25 there was no carwash after service. the staff were caually atired couldnt distinguis them from garage staff. Ihave owened 7 toyota over the last 25 years , if i stay with the brand i will have to drive 25 miles to the next Where there is a Durant deaership or iwll hve to chang brands on my next purchase ! More

Melissa provided excellent customer service and support. I got a car wash that was outstanding! I appreciate the personal touch the service department gives customers. I got a car wash that was outstanding! I appreciate the personal touch the service department gives customers. More

Customer service I brought my vehicle in for service on Saturday 06-13-2020,Everyone from service adviser(Garland)to the cashier were very friendly and courteous.Thank I brought my vehicle in for service on Saturday 06-13-2020,Everyone from service adviser(Garland)to the cashier were very friendly and courteous.Thank you to everyone at Shottenkirk Toyota Granbury!!!! More

dead battery I was able to get the dead battery changed on Saturday afternoon. So glad the service department was open to help me out. Garland was "johnny-on-the I was able to get the dead battery changed on Saturday afternoon. So glad the service department was open to help me out. Garland was "johnny-on-the-spot" for me when I drove in. More

Labor was as much as Parts I brought my 2016 Camry in for its 90k service and the cost for labor was as much as "parts". I called to discuss the cost prior to my service and was I brought my 2016 Camry in for its 90k service and the cost for labor was as much as "parts". I called to discuss the cost prior to my service and was quoted $500 so I made the appointment and dropped my vehicle off. After the fuel injector service, brake flush, coolant exchange, and transmission exchange my cost for labor was as much as my cost for parts totaling almost $1000. My husband recently received 100k service on his 2015 Tundra and it was only $200 more than mine, we expected that on the truck, we did not expect that for the car. I called to get clarification on the pricing and the employee I spoke with seemed a bit defensive that I was questioning the cost. It's unfortunate that I was quoted for half the cost that I was charged. I will not be returning to this dealership for further service. This review should not reflect on my service advisor, Garland. She was very helpful and great to work with. She was not the employee I spoke with when I called to discuss my receipt. More

Never Called Back I called the dealership this morning 6-15-20 and asked for a service advisor. I got through to the service adviser as requested. I told the advisor I called the dealership this morning 6-15-20 and asked for a service advisor. I got through to the service adviser as requested. I told the advisor that I have a P0420 and P0430 code stored in my Rav4's computer and Check Engine Light on. I also stated I have found a bulletin online that stated that the vehicle needed an ECM Calibration update. He put me on hold, did some checking and said they could do it. However, he stated he was new and he would get someone else to call me. I waited 6 hours still no call. This is UNACCEPTABLE, I don't recommend them and I won't be using this dealership. More

Excellent service advisor I went in with a CNA tire warranty and it was promptly taken care of. The service advisor knew what to do. The warranty allowed me to go anywhere so I I went in with a CNA tire warranty and it was promptly taken care of. The service advisor knew what to do. The warranty allowed me to go anywhere so I went to discount tires first cause it was much closer and I was riding on a doughnut spare tire. The guy at the counter looked lost when I handed him the warranty paper . I had already contacted CNA and was pre approved. He told me twice it would be a long process. They obviously did not want to deal with it so I told them I'd go to Toyota instead. That was a wise move. More

The people I interacted with are SUPERB!! Once again as I went to Shottenkirk Toyota, Garland and Melissa were outstanding as usual. I do not know where Shottenkirk found these two ladies but Once again as I went to Shottenkirk Toyota, Garland and Melissa were outstanding as usual. I do not know where Shottenkirk found these two ladies but they are both a real prize. I took my 2016 Avalon Hybrid in for a front end alignment and was pressed for time, but the service department managed to get everything completed and returned my car with time to spare. Great people in Garland and Melissa and also those people in the shop doing the work. More