Shottenkirk Toyota Granbury - Service Center

warranty work and state inspection no mask-no gloves-no social distancing-mags still on tables-my car sat about an hour with no one working on it. why bother with appointments. felt ver no mask-no gloves-no social distancing-mags still on tables-my car sat about an hour with no one working on it. why bother with appointments. felt very uncomfortable if not for warranty work would have left and went else where. More

problems that needed to be addressed under warranty with defective trim and wheel well housing and this dealer completely ignored the request and tried to tell me it was normal This was a total waste of a 1 defective trim and wheel well housing and this dealer completely ignored the request and tried to tell me it was normal This was a total waste of a 1 hour driveand I will never come back to this dealer again More

No comment takes to long, over priced costs, service writer is rude, car never cleaned to expectation, just a terrible experience, wont buy again and this is my takes to long, over priced costs, service writer is rude, car never cleaned to expectation, just a terrible experience, wont buy again and this is my third vehicle from Jerry's/whtever the new name is More

Your service department is FANTASTIC! I bought my car at your dealership, and I'll always go there for service! Your staff are very friendly!! Even though I live in Fort Worth and can go I bought my car at your dealership, and I'll always go there for service! Your staff are very friendly!! Even though I live in Fort Worth and can go to any Toyota dealership for service, I always drive to Shottenkirk. Let's get real! Even your waiting area is immaculate!! My car was recently damaged by hail. I spoke with (and met) Brandon regarding the damage. He was fantastic to work with. Not only did the price for repair come in lower than I expected it would, he told me that he could start on the repair "right away." The detailed quote I received for the repair was very, very, very impressive. It was easy to understand, and, even Allstate (my insurance company) told me that they liked it! You have a great dealership!!! More

This is my first new Toyota and I must say the dealership has been fantastic every time I contacted them. Never a wait. Always courteous and helpful, and. They get my problem solved in a timely manner. I can has been fantastic every time I contacted them. Never a wait. Always courteous and helpful, and. They get my problem solved in a timely manner. I can’t say enough about how much I appreciate all of Toyota’s people. Thanks. Note: I did not get names of people who I dealt with but all folks are trained well and do their best to help the customer. More

Expectations were met without any issues. Nothing outstanding or disappointing. 25 word minimum unnessary to convert my thoughts. Blah Blah Blah Blah Blah Blah Blah Blah outstanding or disappointing. 25 word minimum unnessary to convert my thoughts. Blah Blah Blah Blah Blah Blah Blah Blah More

Always courteous, professional, and with the best humor. Oh I see it has to be a twenty-five word minimum. Well, a Scotsman, an Englishman, and an Irishman walk into a bar... Oh I see it has to be a twenty-five word minimum. Well, a Scotsman, an Englishman, and an Irishman walk into a bar... More

Excellent service! The service advisor who assisted me did an awesome job! I would definitely go back for service or to purchase another car. You did well! The service advisor who assisted me did an awesome job! I would definitely go back for service or to purchase another car. You did well! More

maintenace check up courteous, informative, timely I have said it all everyone did a good job they did their jobs they were good employees what else can I say courteous, informative, timely I have said it all everyone did a good job they did their jobs they were good employees what else can I say More

Unsolved ProblemThe dealership The dealership has always had the customer treated fairly and the same with my visit. My problem with my 2009 Camry seems to be too complex for a solu The dealership has always had the customer treated fairly and the same with my visit. My problem with my 2009 Camry seems to be too complex for a solution. It involved the warning light cluster and there are a multitude of ways (apparently) for remedy. The technician who spent several hours on it came to an impasse, I think. He advised that the problem still exists but does not exhibit a safety concern. I opted to obtain my car. The cluster problem is still ongoing but intermittent. I was told by another employee that the problem could be solved by a $2,000 repair, which I didn't feel practical in an 11-year old car with 123,000 miles. (I may note that I am retired and not considered to be wealthy. I will live with it, park it, or burn it!! I was told if I decide on a repair the cost I incurred will go toward the repair More