Shottenkirk Toyota Granbury - Service Center

Your service department is FANTASTIC! I bought my car at your dealership, and I'll always go there for service! Your staff are very friendly!! Even though I live in Fort Worth and can go I bought my car at your dealership, and I'll always go there for service! Your staff are very friendly!! Even though I live in Fort Worth and can go to any Toyota dealership for service, I always drive to Shottenkirk. Let's get real! Even your waiting area is immaculate!! My car was recently damaged by hail. I spoke with (and met) Brandon regarding the damage. He was fantastic to work with. Not only did the price for repair come in lower than I expected it would, he told me that he could start on the repair "right away." The detailed quote I received for the repair was very, very, very impressive. It was easy to understand, and, even Allstate (my insurance company) told me that they liked it! You have a great dealership!!! More

Expectations were met without any issues. Nothing outstanding or disappointing. 25 word minimum unnessary to convert my thoughts. Blah Blah Blah Blah Blah Blah Blah Blah outstanding or disappointing. 25 word minimum unnessary to convert my thoughts. Blah Blah Blah Blah Blah Blah Blah Blah More

This is my first new Toyota and I must say the dealership has been fantastic every time I contacted them. Never a wait. Always courteous and helpful, and. They get my problem solved in a timely manner. I can has been fantastic every time I contacted them. Never a wait. Always courteous and helpful, and. They get my problem solved in a timely manner. I can’t say enough about how much I appreciate all of Toyota’s people. Thanks. Note: I did not get names of people who I dealt with but all folks are trained well and do their best to help the customer. More

Always courteous, professional, and with the best humor. Oh I see it has to be a twenty-five word minimum. Well, a Scotsman, an Englishman, and an Irishman walk into a bar... Oh I see it has to be a twenty-five word minimum. Well, a Scotsman, an Englishman, and an Irishman walk into a bar... More

Excellent service! The service advisor who assisted me did an awesome job! I would definitely go back for service or to purchase another car. You did well! The service advisor who assisted me did an awesome job! I would definitely go back for service or to purchase another car. You did well! More

Service was not up to my standards I brought my car in for a few things to be looked at and to have tires rotated and oil changed. I was called less than 20 minutes later and told it wo I brought my car in for a few things to be looked at and to have tires rotated and oil changed. I was called less than 20 minutes later and told it would be better if I took it to a GM dealership so it wouldn't cost me a $100 deductible. Okay, I get that part, but they did not rotate my tires or change the oil, which I had coverage for when I bought the service warranty. I inquired and they said, yes they could do that part if we wanted. That was part of what I wanted done to begin with. When they called to say it was done we went by to pick it up and whoever had done the oil change had gotten it all over my car. Not just on the outside but all over my cream colored seats, the console, and inside door panels, the dash, and the steering wheel. Not what I would call good service. Hunter had to come out and clean it all up. Not sure who the serviceman was with oil all over himself. More

Great customer service completed recall and scheduled maintenance. Clean comfortable waiting room. Easy to schedule service. Car clean and courteous delivery of car Recommend this dealership maintenance. Clean comfortable waiting room. Easy to schedule service. Car clean and courteous delivery of car Recommend this dealership More

Unsolved ProblemThe dealership The dealership has always had the customer treated fairly and the same with my visit. My problem with my 2009 Camry seems to be too complex for a solu The dealership has always had the customer treated fairly and the same with my visit. My problem with my 2009 Camry seems to be too complex for a solution. It involved the warning light cluster and there are a multitude of ways (apparently) for remedy. The technician who spent several hours on it came to an impasse, I think. He advised that the problem still exists but does not exhibit a safety concern. I opted to obtain my car. The cluster problem is still ongoing but intermittent. I was told by another employee that the problem could be solved by a $2,000 repair, which I didn't feel practical in an 11-year old car with 123,000 miles. (I may note that I am retired and not considered to be wealthy. I will live with it, park it, or burn it!! I was told if I decide on a repair the cost I incurred will go toward the repair More

maintenace check up courteous, informative, timely I have said it all everyone did a good job they did their jobs they were good employees what else can I say courteous, informative, timely I have said it all everyone did a good job they did their jobs they were good employees what else can I say More

Friendly and Professional service offered by Ms. Robinson. The lobby was clean and the wait time was short. Very satisfied with the stores help and service. Robinson. The lobby was clean and the wait time was short. Very satisfied with the stores help and service. More