Shottenkirk Toyota Granbury - Service Center

Service was not up to my standards I brought my car in for a few things to be looked at and to have tires rotated and oil changed. I was called less than 20 minutes later and told it wo I brought my car in for a few things to be looked at and to have tires rotated and oil changed. I was called less than 20 minutes later and told it would be better if I took it to a GM dealership so it wouldn't cost me a $100 deductible. Okay, I get that part, but they did not rotate my tires or change the oil, which I had coverage for when I bought the service warranty. I inquired and they said, yes they could do that part if we wanted. That was part of what I wanted done to begin with. When they called to say it was done we went by to pick it up and whoever had done the oil change had gotten it all over my car. Not just on the outside but all over my cream colored seats, the console, and inside door panels, the dash, and the steering wheel. Not what I would call good service. Hunter had to come out and clean it all up. Not sure who the serviceman was with oil all over himself. More

Great customer service completed recall and scheduled maintenance. Clean comfortable waiting room. Easy to schedule service. Car clean and courteous delivery of car Recommend this dealership maintenance. Clean comfortable waiting room. Easy to schedule service. Car clean and courteous delivery of car Recommend this dealership More

Friendly and Professional service offered by Ms. Robinson. The lobby was clean and the wait time was short. Very satisfied with the stores help and service. Robinson. The lobby was clean and the wait time was short. Very satisfied with the stores help and service. More

Service was great no wait, knew exactly what was wrong, set up appointment easily. Took it in the next day wife waited for it and was finished before origina was great no wait, knew exactly what was wrong, set up appointment easily. Took it in the next day wife waited for it and was finished before originally stated. More

I love you Toyota people! I have loved Granbury Toyota for years. The folks are always cheerful, knowledgeable and very helpful. Thanks for always meeting my Prius' needs. I have loved Granbury Toyota for years. The folks are always cheerful, knowledgeable and very helpful. Thanks for always meeting my Prius' needs. Peggy Losher Proud Prius Owner More

Extremely long wait with appointment. My wife had a 3:00 appointment for an oil change and it took over two and half hours. She saw customers come in after her and had there car back in l My wife had a 3:00 appointment for an oil change and it took over two and half hours. She saw customers come in after her and had there car back in less then an hour. Then on the way out to get her car upon completion she was told something went wrong and the check engine light was on after the oil change. They corrected with no explanation. She was also told the car wash was not working so they could not wash it. She look outside and cars were going through the car wash? My past experience is it's hit and miss as far as good service, this isn't the first time we have had to wait this long with an appointment. More

Part recall and oil change Excellent service and friendly staff. Comfortable wait for my vehicle. Car wash was an extra service I as pleased to receive. Nice clean facility that Excellent service and friendly staff. Comfortable wait for my vehicle. Car wash was an extra service I as pleased to receive. Nice clean facility that was pleasant to wait in. More

FAST but issues Oil Change - GREAT. CAR WASH is TERRIBLE and always has been. Driver side was not clean. Dirt allover my truck. The wash must be broken. This is N Oil Change - GREAT. CAR WASH is TERRIBLE and always has been. Driver side was not clean. Dirt allover my truck. The wash must be broken. This is NOT a new problem. I cannot believe that I am the ONLY one to complain. WASH - honestly just makes customers MAD. More