Shottenkirk Toyota Granbury - Service Center
Granbury, TX
1,664 Reviews of Shottenkirk Toyota Granbury - Service Center
Had a oil change and a wash, the wash pulled off the front hood clip, no attempt to make it right. Just a poor attempt to place blame that it was because the clip is painted. The retainers are shot and front hood clip, no attempt to make it right. Just a poor attempt to place blame that it was because the clip is painted. The retainers are shot and one service person said hey at least it didn't fall off. I don't have enough space here to really Express my thoughts on it and to top it off the car wash I received was xxxx poor. I have always had my truck serviced there where I bought it but I kinda feel that I could get better service at jiffy lube More
Service was professional and done in timely manner. When making the appt by phone the employee updated all my information. Then at car drop off another employee confirmed the info. But when calling to te making the appt by phone the employee updated all my information. Then at car drop off another employee confirmed the info. But when calling to tell me car was ready they called our son and not us. Everyone needs to be on same page. Ty! More
integrity with repairs I had just bought a used certified vehicle from them and the blower was out on the air conditioner when I tried it 4 weeks later and this was repaired I had just bought a used certified vehicle from them and the blower was out on the air conditioner when I tried it 4 weeks later and this was repaired with no charge and I was able to use a loaner car. I really appreciate Melissa in Service and George who works on the cars as they are both awesome and care about the customers. Another young man helped me and he was also great. Thank you so very much!!! More
No communication UPDATED: I finally got a call back, from the manager and feel like I finally am getting the attention my situation needs. It took leaving negative rev UPDATED: I finally got a call back, from the manager and feel like I finally am getting the attention my situation needs. It took leaving negative reviews, but I am finally getting calls back and getting results, I still do not have my car, but the manager is at least trying to make things right for me. I still do not have a car, I was originally told it would be a few days to fix the recall/ I was then told "next month", then told "mid March". It is mid-March and there is still no info. No one is calling me, I have to call and give the SAME explanation over again. More
Excellent Service I was met promptly by my service advisor. An unscheduled service item was brought to my attention and taken care of quickly. I was given an unexpecte I was met promptly by my service advisor. An unscheduled service item was brought to my attention and taken care of quickly. I was given an unexpected discount on the service and my truck was returned clean and running perfectly. With this level of service, I am likely to buy my next vehicle at this dealership. More
This is and has been the best experience with buying, as well as vehical maintenance of my Toyota yaris ia. The staff is courteous and helpful and genuinely interested in how they can make the experience b well as vehical maintenance of my Toyota yaris ia. The staff is courteous and helpful and genuinely interested in how they can make the experience better. I would recommend this dealership to anyone who has skepticism about dealerships. Let them give you the best experience in car buying and maintenance. More
Extremely friendly, quick and informative service. Enjoyed having a woman to work with. It was a very comfortable place to wait on my service and purchase a birthday card. Enjoyed having a woman to work with. It was a very comfortable place to wait on my service and purchase a birthday card. More
.Total detail of pickup. Total detail should have included back to black. I expected the truck to have been clay barred and waxed. I spend over 2 hours getting to the point Total detail should have included back to black. I expected the truck to have been clay barred and waxed. I spend over 2 hours getting to the point I wanted for the truck. More
Car Wash Always great service even if it is only a car wash. Always friendly and fast. Waiting area is great, comfortable and quiet. Could not expect more. Always great service even if it is only a car wash. Always friendly and fast. Waiting area is great, comfortable and quiet. Could not expect more. More
Hunter is great! I always enjoy working with Hunter! He always remembers me and makes sure that I’m getting the right services at the right time. He also gets me in an I always enjoy working with Hunter! He always remembers me and makes sure that I’m getting the right services at the right time. He also gets me in and out in a timely fashion—which is greatly appreciated! More