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Shottenkirk Toyota Granbury - Service Center

Granbury, TX

4.6
1,666 Reviews

1,666 Reviews of Shottenkirk Toyota Granbury - Service Center

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March 02, 2020

Service was as always good, however they were slow in letting me know that my car was ready. I was there for 2 hours for normal maintenance and I had an appointment More

by RLMORGAN1011
Recommend Dealer
Yes
Employees Worked With
David Scott
Mar 04, 2020 -

Shottenkirk Toyota Granbury responded

Thank you for providing this feedback to us! We always appreciate feedback from our customers because it helps us to grow as a dealership. We do apologize that it took so long for your vehicle to be serviced but we are glad that you had a pleasant visit while at our dealership. We hope to see you soon at your next service appointment!

February 29, 2020

55000 mile service performed quickly and professionally. They showed me the cabin air filter and gave me the choice to replace it. Car washed and vacuumed after service. great job More

by JACK.MARTIN
Recommend Dealer
Yes
Employees Worked With
CARI SIMPSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
GARLAND ROBINSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2020

Oil change service was fast and quick will take my tundra there again. They washed and cleaned the truck, will take the truck back when it’s due. More

by BENSANCHEZ75
Recommend Dealer
Yes
Employees Worked With
Greg Bailey
February 27, 2020

Oil change Courteous, fast and good deal with a coupon. With the coupon this is a ver y good deal. Always using the web to make you appointment is easy. More

by STONE443
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kori Daugherty, Hunter Poimbeauf
February 27, 2020

Oil change/ 10,000 mile checkup in 20 minutes Very satisfied, we arrived at 10:10am and were headed home by 10:30. The dealership also wash and vacuum the car which we appreciated. More

by JOHNEDWARDGURICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashton Morales
February 26, 2020

Ryan took great care of my car and I was very happy with the whole experience. I will return for all our future service needs. More

by TaylorHall
Recommend Dealer
Yes
Employees Worked With
Ryan Sigman
Feb 27, 2020 -

Shottenkirk Toyota Granbury responded

Taylor, Thank you for your feedback! We value the feedback from our customers.

February 26, 2020

Excellent customer service with great team work. I had a collision with a deer and had to have the body of my car repaired, and a regular maintenance at the same time. Oscar, who picked a great car f More

by NAKAMURAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OSCAR BLACK
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Swilling, Steven Henn
Feb 27, 2020 -

Shottenkirk Toyota Granbury responded

Thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again!

February 25, 2020

Great experience Brought in Camry for warranty maintenance. The folks were friendly & informative. The wait was delightfully short, under an hour, and the waiting are More

by MARILYNN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember the younger fellas name, but he was delightfully engaging. We talked about the wonder of Toyotas
February 25, 2020

Oil change and tire rotation I had only a small window of time to get my vehicle serviced and asked the young man, Hunter, how long it would take. He didn't promise that it wo More

by sdhosford
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hunter Poimbeauf
Feb 26, 2020 -

Shottenkirk Toyota Granbury responded

Thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 25, 2020

Oil Change The service department greeted me quickly and service was completed in a timely fashion. I was a little dismayed because the gate was still closed o More

by SLBATTENFIELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
Feb 26, 2020 -

Shottenkirk Toyota Granbury responded

Thank you for providing this feedback to us! We are always looking for ways to improve our dealership, and reviews like this help us to do that. Our Service department works hard to make sure our customers are treated with the best customer service possible! We appreciate your business and hope to see you in our Service department again soon!

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