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Shottenkirk Toyota Granbury - Service Center

Granbury, TX

4.6
1,672 Reviews

1,672 Reviews of Shottenkirk Toyota Granbury - Service Center

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November 05, 2023

Used Shottenkirk several times. Car comes back dirty with oily handprints and lug nut lock laying in seat. Oil on carpet, partially complete work. Advisors kind but attention to de More

by Rob E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Shottenkirk Toyota Granbury responded

Rob E, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1020 and ask for one of our managers.

November 03, 2023

Appt at 2:30pm left at 6:15 poor tech poor service techs couldn’t make up minds who would test drive More

by MARGARETCOOK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Young man with bad leg only one that cared, Mj Davis
Nov 06, 2023 -

Shottenkirk Toyota Granbury responded

MARGARETCOOK1, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1020 and ask for one of our managers.

November 03, 2023

I absolutely am blown away by the service, attention and detail this dealership provides for its customers. From the scent in the bathroom to the high quality leather chairs, coffee, and little shopping are More

by amandahall512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Shottenkirk Toyota Granbury responded

amandahall512, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

November 02, 2023

The service tech, Dante, I think, was amazing ! ! He was kind, knowledgeable and very helpful with everything! More

by DIANA648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante?
Nov 03, 2023 -

Shottenkirk Toyota Granbury responded

DIANA648, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

November 01, 2023

Garland has taken care of my truck anytime it needed service or any questions i may have More

by JRAG76049
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Shottenkirk Toyota Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 28, 2023

Overall great experience. Nick found the car I was looking for. I had reached out to many dealers in the Dfw area, but Nick was the one that came through! He knew the ins a More

by MACECH
Recommend Dealer
Yes
Employees Worked With
Nick Castro, Tyronne Wells
Oct 31, 2023 -

Shottenkirk Toyota Granbury responded

MACECH, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!

October 26, 2023

Was easy, stress free and Donte made it the best experience for me. Ask for him he will make it a good and an easy process! More

by 43blakeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donte, Patterson
Oct 31, 2023 -

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!

October 23, 2023

I had made an appt. two days in advance, for an oil change and was slightly early. Chris was apologetic and let me know the wait would be probably 2 hours or more. I ma More

by JERRYGC1941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Oct 24, 2023 -

Shottenkirk Toyota Granbury responded

JERRYGC1941, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 20, 2023

It took a little longer than expected but they were busy and I did get there early in case they were able to get me in early More

by MCHLHEARNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2023

Was not a fan of this dealership. They gave the car out as a loaner when I was on my way to the dealership...after I confirmed with them twice that day that I would be there for our a More

by TMOB97
Recommend Dealer
No
Employees Worked With
Tyronne Wells
Oct 19, 2023 -

Shottenkirk Toyota Granbury responded

Thank you for your feedback. We would like to extend our most sincere apologies. Due to current market volatility, we are pricing our vehicles immediately following an acquisition. All are reconditioned and made ready for immediate sale. The internet price is the advertised price plus reconditioning, tax, title, license, and any dealer installed options. We disclose this on our website under each vehicle’s information page. If you would like to discuss this further, please contact the General Manager, Barry Jr. Schwerdt at 817-765-1020

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