Shottenkirk Toyota Granbury - Service Center

Used Shottenkirk several times. Car comes back dirty with oily handprints and lug nut lock laying in seat. Oil on carpet, partially complete work. Advisors kind but attention to de Car comes back dirty with oily handprints and lug nut lock laying in seat. Oil on carpet, partially complete work. Advisors kind but attention to detail is none existent. Will only use them for Toyota required service. More

Appt at 2:30pm left at 6:15 poor tech poor service techs couldn’t make up minds who would test drive couldn’t make up minds who would test drive More

I absolutely am blown away by the service, attention and detail this dealership provides for its customers. From the scent in the bathroom to the high quality leather chairs, coffee, and little shopping are detail this dealership provides for its customers. From the scent in the bathroom to the high quality leather chairs, coffee, and little shopping area - AND their communication, it’s very clear that this dealership aims to go above and beyond to put the customer first from appointment booking, follow up on new car appraisal, to taking the dedicated time to walk you through your repairs so you completely understand them, providing financing, and making sure you are comfortable not only during your stay but after by leaving your car freshly washed. I live an hour away and I will choose to come here and spend my dollars with my service advisor, alex, who I trust and who has never once been rude or made me feel uneducated as a customer. I enjoy my experience every single time I come and look forward to it. I choose to come here, even though it’s an hour drive, and it’s worth every penny. unlike other dealers who treat you like crud, this place really tries to go above and beyond. Nice job Alex and Garland! More

The service tech, Dante, I think, was amazing ! ! He was kind, knowledgeable and very helpful with everything! ! He was kind, knowledgeable and very helpful with everything! More

Garland has taken care of my truck anytime it needed service or any questions i may have service or any questions i may have More

Overall great experience. Nick found the car I was looking for. I had reached out to many dealers in the Dfw area, but Nick was the one that came through! He knew the ins a Nick found the car I was looking for. I had reached out to many dealers in the Dfw area, but Nick was the one that came through! He knew the ins and outs of the grand highlander and was able to teach us with ease! Thank you Nick!! More

Was easy, stress free and Donte made it the best experience for me. Ask for him he will make it a good and an easy process! experience for me. Ask for him he will make it a good and an easy process! More

I had made an appt. two days in advance, for an oil change and was slightly early. Chris was apologetic and let me know the wait would be probably 2 hours or more. I ma two days in advance, for an oil change and was slightly early. Chris was apologetic and let me know the wait would be probably 2 hours or more. I made another appt. for the next day and appreciated Chris letting me know and not waiting 2 hours or more. Everything went well the next day and I was in and out of the dealership in less than an hour. More

Was not a fan of this dealership. They gave the car out as a loaner when I was on my way to the dealership...after I confirmed with them twice that day that I would be there for our a They gave the car out as a loaner when I was on my way to the dealership...after I confirmed with them twice that day that I would be there for our appointment. The price of the car was thousands more than what was advertised. The salesman used unprofessional language in front of my mother. More