Back

Shottenkirk Toyota Granbury - Service Center

Granbury, TX

4.6
1,672 Reviews

1,672 Reviews of Shottenkirk Toyota Granbury - Service Center

Sort by
June 15, 2023

Great service center. Always extremely friendly and expedient. The waiting rooms are comfortable and spacious. More

by DAVID.BUDINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Floroplus
Jun 16, 2023 -

Shottenkirk Toyota Granbury responded

Thank you DAVID.BUDINGTON for your kind review. We appreciate your business and look forward to serving you in the future.

June 13, 2023

This was the 4th car I bought from Denise ever courteous and professional. The next will be with her More

by WARRENRUTH
Recommend Dealer
Yes
Employees Worked With
Denise Rand
June 12, 2023

Very clean and professional I will be bringing my other vehicle back for a service. More

by popasmurf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Shottenkirk Toyota Granbury responded

Thank you popasmurf for your 5-star review. Welcome to the Shottenkirk family. We appreciate your business and look forward to taking care of you and your Toyota on future visits. Rob Grant Service Director Shottenkirk Toyota of Granbury

June 12, 2023

Great, fast and efficient service at a great price! The service department as a whole is top notch every time we use it. We are grateful the staff is there to take care of us! More

by BREPAT01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Shottenkirk Toyota Granbury responded

Thank you BREPAT01 for your 5-star review. We are glad you had such a positive experience. We appreciate your business and look forward to seeing you next time. Rob Grant Service Director Shottenkirk Toyota of Granbury

June 09, 2023

Service manager called immediately to handle my concerns. Unheard of customer response, I wish all companies responded as quickly. More

by RHEYEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 09, 2023 -

Shottenkirk Toyota Granbury responded

RHEYEN thank you for speaking with me by phone about your recent service visit. We are certainly sorry that we did not deliver the experience you deserve. We do appreciate you giving us a chance to make it up to you on your next service visit. Thank you for being a Shottenkirk Toyota customer. We look forward to seeing you next time. Rob Grant Service Director

Jun 10, 2023 -

RHEYEN responded

Thanks for the quick response, I appreciate you taking the time to address my concerns.

June 09, 2023

Always great service. They are quick and always very friendly. Love the staff!!! Very clean area to wait in. They always keep you updated on the progress. Love the text me More

by JONATHANSTMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Boone, Rob Floroplus
Jun 13, 2023 -

Shottenkirk Toyota Granbury responded

Thank you JONATHANSTMOM for your glowing review. We appreciate your continued business and look forward to seeing you next time. Shottenkirk Toyota of Granbury

June 09, 2023

Very informative. Quality at its best. Car was very clean when returned. Very polite. Good job! More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Floroplus
Jun 13, 2023 -

Shottenkirk Toyota Granbury responded

Thank you Tammy for your 5-star review. We appreciate you and look forward to serving you in the future. Shottenkirk Toyota of Granbury

Jun 13, 2023 -

Tammy responded

Thank you!

June 07, 2023

It took way too long to get out of there on a Saturday morning. It was great service and done well but took entirely too long . More

by DMCDONALD7299
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 13, 2023 -

Shottenkirk Toyota Granbury responded

Thank you DMCDONALD7299 for your recent review of your service. We are sorry to hear that your visit was longer than expected. We are actively working to hire more technical staff to deliver a faster experience for our customers. We appreciate your business and will work hard to continue to earn it. Rob Grant Service Director Shottenkirk Toyota of Granbury

June 07, 2023

Experience was fine. Got vehicle in and out in a timely manner. There were no notes under my appointment. My service advisor wasn’t there when I dropped off vehicle. Whe More

by EXGCSUPT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garland Robinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Floroplus
Jun 16, 2023 -

Shottenkirk Toyota Granbury responded

Thank you EXGCSUPT for your 4-Star review. We clearly did not do a good job of making sure everything promised was documented carefully. I have coached our team on how we can avoid this issue in the future. We appreciate you letting us know; and of course, we appreciate your continued patronage. Rob Grant Service Director Shottenkirk Toyota of Granbury

June 07, 2023

Rob was very helpful. Got me a quote for a repair on my car with no hassle. More

by CW1COR611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Floroplus
Jun 13, 2023 -

Shottenkirk Toyota Granbury responded

Thank you CW1COR611 for your positive review of your experience with Rob. We appreciate your business and look forward to taking care of you on future visits. Shottenkirk Toyota of Granbury

...
48
...