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Shottenkirk Toyota Granbury - Service Center

Granbury, TX

4.6
1,669 Reviews

1,669 Reviews of Shottenkirk Toyota Granbury - Service Center

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May 08, 2023

My information wasn't in system so that took awhile to get set up. My appt didn't show up so they fixed that as well. Overall decent service. More

by csimeon1919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Floroplus
May 09, 2023 -

Shottenkirk Toyota Granbury responded

Thank you for your review csimeon1919. Now that you are set up in our system everything should go more smoothly on your future visits. Thank you for choosing Shottenkirk Toyota of Granbury.

May 05, 2023

I drive from Keller Texas all the way to Granbury for service at this dealership. They are by far the best Toyota dealership I have ever been acquainted with in over 20 years. I will still keep coming he More

by GERI.LOWRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Grant, Rob Floroplus
May 09, 2023 -

Shottenkirk Toyota Granbury responded

Thanks for this fantastic review. We appreciate your business.

May 05, 2023

This is the best Toyota dealership and all of Texas. My husband and I have purchased three Toyotas at this dealership over the years and have maintained our service for each of our automobiles here they More

by GERI.LOWRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Grant, Rob Floroplus
May 09, 2023 -

Shottenkirk Toyota Granbury responded

Thank you GERI.LOWRY for your glowing review. We truly appreciate your business and look forward to serving you in the future.

May 04, 2023

Mitch was freakin awesome. He could tell I fell in love with the white TRD Camry. Let me text drive it. It was game over. I’m still unable to access the full Toyota app; it More

by RCROBB
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch
May 04, 2023

I always receive exceptional service at service department at Shottenkirk Toyota and I highly recommend them. More

by MM9207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Shottenkirk Toyota Granbury responded

Thank you MM9207 for your 5-star review. We appreciate your business and look forward to serving you on your next visit.

May 03, 2023

when i brought my car here for maintenance when they brought my car out did not check again. when I ran out the front wheels of the car I shook violently and let out a clatter. My steering wheel vibrate More

by Toan Ta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garland Robinson
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Shottenkirk Toyota Granbury responded

Please accept my apologies for your recent service experience Toan Ta. I left you a voice mail today. I welcome the opportunity to visit with you to make it right. We appreciate your business and I look forward to speaking with you. Rob Grant Service Director.

May 06, 2023 -

Toan Ta responded

Thanks for your feedback. I currently want to make an appointment to re-align my wheel because it's a bit off to the right. can you help me make an appointment to fix it On Monday 11am

May 02, 2023

We were impressed with the dealership when we first bought the RAV 4. Especially with Wade Elliott who was the salesman for us. Very good without being pushy. Also the Service department was very good More

by BETTYAGILLILAND
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wade Elliott, Five stars. 10 if they went that far
May 03, 2023 -

Shottenkirk Toyota Granbury responded

Thank you BETTYAGILLILAND for your positive review. Welcome to the Shottenkirk family. We are excited to have you as a new customer and look forward to seeing you on your first service. Rob Grant Service Director

May 02, 2023

Very fast, very fine, very capable. Responded quickly, communicated clearly, showed responsibility, showed concern and politeness. More

by KATHERINE.HALL0825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Floroplus
May 02, 2023 -

Shottenkirk Toyota Granbury responded

@KATHERINE.HALL0825, Thank you for your 5-star review. We truly appreciate your business and look forward to serving you again.

May 02, 2023 -

KATHERINE.HALL0825 responded

I shall return.

May 02, 2023

I use this dealership, for service on my Tacoma, due to Garland. She is incredibly helpful and truly understands great customer service. Great service is hard to find nowadays, but Garland gets the concept More

by Vicandkimmcleod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Shottenkirk Toyota Granbury responded

@Vicandkimmcleod, Thank you for your 5-star review and the kind words about Garland. She truly does understand, and deliver great customer service. We appreciate your business and look forward to seeing you next time.

May 01, 2023

Everything was timely, everyone was nice and friendly. I only used Shottenkirks because of the great service More

by emeryrde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Grant, Rob Floroplus
May 01, 2023 -

Shottenkirk Toyota Granbury responded

Thank you emeryrde for your kind review. We appreciate you business and look forward to seeing you on your next service.

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