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Shottenkirk Toyota Granbury - Service Center

Granbury, TX

4.6
1,669 Reviews

1,669 Reviews of Shottenkirk Toyota Granbury - Service Center

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May 01, 2023

2 hours for a scheduled oil change was not a good effort. My previous oil changes were handled much better More

by SKAGGS96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Shottenkirk Toyota Granbury responded

Thank you for taking time to visit with me about your recent service experience, SKAGGS96. I am sorry that we did not complete your service in a timely manner. I have visited with the service advisor and he will take the needed steps to ensure it does not happen again. I was encouraged to hear all your other service visits have been good experiences and this one was an outlier. We appreciate your business and look forward to seeing you next time. Rob Grant Service Director

April 29, 2023

Alex kept me well informed of the progress of the work being done. He made a recommendation that reduced the cost of the service significantly. The work was completed before the promised time. More

by JBUCKLEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2023 -

Shottenkirk Toyota Granbury responded

Thank you JBUCKLEY1 for your positive review. Alex does an excellent job for us. We are glad the repair was less than expected. We look forward to seeing you on your next service.

April 28, 2023

Part went bad on my 2022 tundra and they were quick to replace and fix the issue! More

by RANGELJRR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Apr 29, 2023 -

Shottenkirk Toyota Granbury responded

Thank you RANGELJRR for your positive review. We are glad we were able to get your 2022 Tundra repaired quickly. Thank you for being a Shottenkirk Toyota of Granbury customer.

April 28, 2023

Robert Floroplus provided amazing customer service. He was proactive, kept me informed every step of the way, and did his job with honesty and integrity. Thank you Rob! More

by GATEWOOD_JASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Floroplus
Apr 29, 2023 -

Shottenkirk Toyota Granbury responded

Thank you GATEWOOD_JASON for your great review. We appreciate your business!

April 28, 2023

I had great service . It was done in a timely manner and I Had a complimentary birthday full device car wash /detail! More

by GRACBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Floroplus
Apr 29, 2023 -

Shottenkirk Toyota Granbury responded

Thank you GRACBE for your positive review and for being a Shottenkirk Toyota of Granbury customer.

April 26, 2023

We had a great experience with Oscar, Tyler, and Tyron. Great guys who did right by us doe sure. We really appreciated all of your hard work. More

by JSTRUC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Akins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Black, Tyronne Wells
April 26, 2023

Garland was professional and helpful. I was also pleased with the price of the service. The only downside was, with an appointment, I had to wait about an hour and 20 minutes for an oil c More

by DB
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work w anyone else
April 25, 2023

Still haven't received a call back on when they will be fixing the dent and scratches on the car due to the blow out and that is covered under the "free warranty" that you pay for even after the service ma More

by CANDACESMALLWOOD
Recommend Dealer
No
Employees Worked With
unknown
April 24, 2023

The people were nice and the facility was nice. . They did a good job on the car and cleaned it. More

by CLINT.CHANEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2023

Was able to get oil changed quickly & service was great…much quicker than expected service. More

by NANCYDAVIS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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