Shottenkirk Toyota San Antonio

Please go somewhere else to service your vehicle. They were accusing us of damaging our on vehicle. The manger is not interested in helping Toyota customers unless you buy the vehicle from their deal They were accusing us of damaging our on vehicle. The manger is not interested in helping Toyota customers unless you buy the vehicle from their dealership. I am not coming back nor ever buying a vehicle from this dealership. A very sad experience and I expected more courtesy when you buy an $75k vehicle. More

Great customer service. Excellent service department. Extremely professional and courteous staff. Look forward to continuing business. Excellent service department. Extremely professional and courteous staff. Look forward to continuing business. More

It is ridiculous that a major corporation like Toyota charges 3% to use a credit card. This completely dissuades me from using your dealership. SHAME on you!!! So greedy!!! Makes me not trust you charges 3% to use a credit card. This completely dissuades me from using your dealership. SHAME on you!!! So greedy!!! Makes me not trust you to buy a car from you if you’re going to nickel and dime me when I get any work done. Once I have completed my service package, you’ve LOST me as a customer for not only service but also for any future car purpose. Lost my trust!!! More

I was greeted at my vehicle by a professional staff member who took my keys and showed me to the waiting area. My only complaint is that the waiting area is right in the middle of where sales are hap member who took my keys and showed me to the waiting area. My only complaint is that the waiting area is right in the middle of where sales are happening, the cashiers counter is there, and people are constantly coming and going. A room to the side where you can relax would be nice. More

Charging a 3% rate for paying using a credit card? ? That's sound like a Mom & Pop store. I still value working with JJ as my Service Manager ? That's sound like a Mom & Pop store. I still value working with JJ as my Service Manager More

J J Saenz is my service advisor. He is focused and timely in managing my car repairs from beginning to end. I rate the service he provides at the highest level. He is focused and timely in managing my car repairs from beginning to end. I rate the service he provides at the highest level. More

I've been buying Toyota's from Alamo Toyota for at least 30 years and have had great service. I want to thank Mark, the GM, for making my experience this time so great. He's tops in my book. Thanks Mark and 30 years and have had great service. I want to thank Mark, the GM, for making my experience this time so great. He's tops in my book. Thanks Mark and the rest of your crew. More

Rod is always personable and explains options. I would recommend Rod as a Service advisor. I would recommend Rod as a Service advisor. More

Great Service as usual. Great location from where I live. Great quality in their Services. Friendly Service Staff. Great location from where I live. Great quality in their Services. Friendly Service Staff. More

Technicians and Toyota Corporate staff failed to successfully troubleshoot the remote start function after having the vehicle this past 2 weeks and previously 8 workdays in May. Vehicle a 2019 Avalo successfully troubleshoot the remote start function after having the vehicle this past 2 weeks and previously 8 workdays in May. Vehicle a 2019 Avalon, With 70K miles, under Toyota Platimim warranty until April 2025. No negative reflection on service advisor J Greene, but FAIL on service department and corporate technicians… More