Shottenkirk Toyota San Antonio

Everyone made me feel comfortable and at ease when speaking and asking questions. Everyone I encountered had nice manners speaking and asking questions. Everyone I encountered had nice manners More

Davin was Fantastic! Super helpful, cordial and easy to talk to. He was very knowledgeable and patient with all our questions throughout the process and made it very ea Super helpful, cordial and easy to talk to. He was very knowledgeable and patient with all our questions throughout the process and made it very easy in purchasing both my wife's Grand Highlander and my son's Camry. Compliments to Mike as well who was also helpful, engaging and supportive of Davin through the process. Well done and we're extremely happy with our new vehicles. More

It was a busy morning but I made an online appt. They took my truck back as scheduled and got me out in 1.5 hours. They took my truck back as scheduled and got me out in 1.5 hours. More

Brought my Avalon in for an oil change. Tyler K.kept me informed throughout the process. Tyler K.kept me informed throughout the process. More

I purchased a used 23 Lexus hybrid Roland, Andrew and Alex all adhered to the values of Shottenkirk… integrity and customer service Alex all adhered to the values of Shottenkirk… integrity and customer service More

My service advisor Art did an amazing job. He kept me updated and helped me with the shuttle. He kept me updated and helped me with the shuttle. More

Amazing customer service to help me get the vehicle i needed with the funds i had available to me needed with the funds i had available to me More

A part was ordered that I needed and I made the appointment to get it done the day after memorial day but then I asked if they could move it up and make it for today. Knowing it was last minute, I appointment to get it done the day after memorial day but then I asked if they could move it up and make it for today. Knowing it was last minute, I didn’t expect it to be worked on, but they said they could do it. My service guy was Michael and he was great! He gave me an estimated time and he did check on me midway through to let me know the status. The waiting area was comfortable and there was a TV available and coffee and water. It was really a pretty good experience compared to other dealerships. More

Great customer service and efficient. I would bring my vehicle back to be serviced there I would bring my vehicle back to be serviced there More

Must definitely be under new mgmt/ownership! Decided to give them a try again after a few years- not disappointed! My service advisor, JJ, was fantastic! He listened to what I was needing and he Decided to give them a try again after a few years- not disappointed! My service advisor, JJ, was fantastic! He listened to what I was needing and help me come up with a plan for my 2008 FJ (270,000 miles). I admit, based on how I was formally treated under the old management/ownership and have been going to Boerne these past years instead, I was apprehensive about giving the new ownership/mgmt a chance. I will tell you, I wasn’t disappointed at all! I really can’t believe it after how awful the experience there used to be. So here is what I will say… if they ran you off like they did me with the former ownership/mgmt, consider giving them another chance. They used clear communication during the entire time… they were approachable and genuine. Ask for JJ Saenz. He is patient, calm and wants to actually help you as a customer. More