Shottenkirk Toyota San Antonio

Worst customer I’ve ever experienced…. in every way! Have driven Toyota’s for life! This dealership has consistently been the worst! in every way! Have driven Toyota’s for life! This dealership has consistently been the worst! More

Tried calling 3 different times during the day to speak to my technician and no one answered. to my technician and no one answered. More

The new ownership is not providing the same service as Alamo did. I waited for 20 min for advisor. A porter noticed and got me an advisor. I had an appointment. I do not even want to talk about how I was Alamo did. I waited for 20 min for advisor. A porter noticed and got me an advisor. I had an appointment. I do not even want to talk about how I was so disappointed the last time I went. I feel that I need to find a new dealer. By the way....They should have not changed the name.. More

Service advisor was very short and provided the bare minimum for customer service. She also rushed me to the cashier before answering all my questions. In addition, the 3% charge for credit card transac minimum for customer service. She also rushed me to the cashier before answering all my questions. In addition, the 3% charge for credit card transactions is ridiculous. More

Excellent service, completed service ahead of their projected time. Courteous and helpful service advisor. Great experience . projected time. Courteous and helpful service advisor. Great experience . More

The repair seems to have been done correctly. But, the oil change that was also performed could have been better. I had to reset the maintenance myself. We also still are not a fan of the extra c But, the oil change that was also performed could have been better. I had to reset the maintenance myself. We also still are not a fan of the extra charge for using a credit card. More

Sinan was spectacular from beginning to end. I was looking for a van since June of 2024. That’s when Sinan contacted me and started sending me options. Then we couldn’t find a better deal but he I was looking for a van since June of 2024. That’s when Sinan contacted me and started sending me options. Then we couldn’t find a better deal but he never stopped checking on with me. Finally there was a van we found and finished the transaction. He is honest, knowledgeable, and straight forward. More

Visited dealership for 10,000 mile service. Service was fairly quick. However, the service representative did not review the multi-point inspection with me after the service. The cashier rushed Service was fairly quick. However, the service representative did not review the multi-point inspection with me after the service. The cashier rushed me through signing a bunch of papers, without explaining or letting me read what I was signing. I would have liked to have known the tread depth of my tires, tire rotation, battery condition, of my car. More

I love it when I have an appointment and I'm in and out within an hour. The text message updates are great. within an hour. The text message updates are great. More

Service adviser was great what I didn’t like is the fact that they charge you for not paying cash! I think it’s a total scam. They should be paying he fee especially after charging so much more in labor cos that they charge you for not paying cash! I think it’s a total scam. They should be paying he fee especially after charging so much more in labor costs. The labor on my car was more than double than the parts alone! That is so crazy! Go to the order dealerships around. It will save you!! More